Emmanuel Ibeawuchi
San Antonio
Summary
Dedicated and detail-oriented IT professional with hands-on experience in Tier 1–3 technical support for a digital consulting firm, as well as a background as a Mobile Device Manager and Human Resources Administrator in the U.S. Air Force. Proven ability to troubleshoot complex issues, manage system maintenance, and ensure the smooth operation of critical technologies. Skilled in delivering responsive IT support across multiple platforms and user levels. Brings a solid foundation in HR functions, including personnel management, administrative coordination, and regulatory compliance. Recognized for problem-solving skills, adaptability under pressure, and a strong commitment to service excellence. Collaborative team player with a focus on accuracy, efficiency, and mission success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Math and computer science tutor
Varsity Tutors
San Antonio
02.2024 - Current
- Conducted one-on-one tutorials to help students better understand the concepts of computer science
- Developed teaching and training materials, such as handouts, study materials, and quizzes
- Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals
Mobile Device Manager
Digital Consultants LLC
San Antonio
06.2024 - 11.2024
- Managed the onboarding and maintenance of mobile devices for various DoD programs, handling setup, troubleshooting, and user support
- Worked closely with vendors and government portals, including Microsoft Intune, to configure devices while ensuring adherence to security protocols and proper documentation
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Senior Help Desk Analyst
Digital Consultants LLC
San Antonio
06.2023 - 06.2024
- Leverage frameworks such as ITIL 4 and DESMF, along with industry-leading platforms like BMC and ServiceNow
- Provide top-tier IT Service Management (ITSM), Audio Visual (A/V), and Video Teleconference (VTC) support to military bases and commands
- Ensure seamless service desk operations (Tier 0-3), VTC coordination, and A/V maintenance
- Resolved customer issues related to app performance by troubleshooting codebase or providing technical support over phone and email
Human Resources Specialist
US Air Force Active Duty
San Antonio
11.2019 - 05.2023
- Maintained and updated employee records to support accuracy and compliance
- Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries
- Maintained accurate records of employee information in HRIS database
- Managed onboarding process for new employees, including orientation and training
System Administrator
RWJBH
Tom's River
02.2018 - 07.2019
- Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V
- Created user accounts in Active Directory environment and managed group policies accordingly
- Installed hardware components such as servers, hard drives, memory modules in accordance with best practices
- Provided technical support for users regarding system administration related issues
Education
Bachelor - Cybersecurity
University of Maryland global campus
Baltimore, Maryland12.2024
Associate in Science (A.S.) - General studies
University of Maryland global campus
Baltimore, Maryland10.2023
Associate in Science (A.S.) - General studies
Community college of the Air Force
San Antonio, Texas04.2023
Associate in Science (A.S.) - Computer science
Ocean county college
Tom's river, NJ08.2022
Skills
- Account creation
- ITIL 4
- VTC
- Customer Service
- Tutoring/Teaching
- Inventory Control
- Digital imaging
- Cyber defense
- Thin clients
- Microsoft office 365
- Windows
- Software installation
- Account management
- Active Directory
- Ticketing Systems
- Exchange ECP
- Troubleshooting / problem solving
- IAM
- ABM
- Printer/Scanner support
- HaloPSA
- PSA
- ServiceNow
- MacOS
- Servers
- Linux
- Remote Support
- MDM
- Purebred
- Ivanti
- Android Enterprise
- Monitoring
- Jira
- Splunk
- Nessus
- Networking
- Team Leadership
- Healthcare
- EHR
- Meditech
- Asset management
- Hardware support
- Policy Implementation
- Regulatory compliance
- Recruiting and interviewing
Certification
- Cyber Security Fundamentals
- HQDA DCS, G-6 Certified
- Information Security Manager
- Instructors and Coaches, Sports and Physical Training
- DOD Mandatory Controlled Unclassified Information
- Microsoft 365 Endpoint Administrator Associate
- Microsoft Azure Administrator Associate
- The National Society of Leadership and Success
Awards
Dean's List
Timeline
Mobile Device Manager
Digital Consultants LLC
06.2024 - 11.2024
Math and computer science tutor
Varsity Tutors
02.2024 - Current
Senior Help Desk Analyst
Digital Consultants LLC
06.2023 - 06.2024
Human Resources Specialist
US Air Force Active Duty
11.2019 - 05.2023
System Administrator
RWJBH
02.2018 - 07.2019
Bachelor - Cybersecurity
University of Maryland global campus
Associate in Science (A.S.) - General studies
University of Maryland global campus
Associate in Science (A.S.) - General studies
Community college of the Air Force
Associate in Science (A.S.) - Computer science
Ocean county college
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