Emmanuel Jacobs
Columbia,SC
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Specialist
Southern Custom Roofing and Construction
01.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Interacted with approximately Number customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Motivated and trained Number team members to meet and exceed sales goals through positive reinforcement.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
Truck Driver Class A
Metro Xpress llc
03.2016 - 01.2024
- Pickup and deliver multiple loads to different warehouses, interacting with customers daily
- Search, find and book loads for drivers, maintenance equipment
- Keep record filling.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Verified contents of inventory loads against Bills of Lading.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
CDL Class A Driver
Palmetto freight
06.2014 - 03.2016
- Hauling loads to different warehouse across the country to different cities
- Interacting with customers daily
- Finding and booking loads.
- Developed strong relationships with clients through excellent communication skills and professional demeanor.
- Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Ensured vehicle safety with regular maintenance checks, resulting in reduced breakdowns and increased reliability.
- Enhanced delivery efficiency by planning and executing optimal routes for daily transportation assignments.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained timely deliveries by effectively managing schedules and prioritizing tasks according to client needs.
- Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
- Operated with safety and skill to avoid accidents and delays.
- Responded quickly to unexpected challenges such as inclement weather or traffic disruptions, adapting strategies accordingly to maintain delivery commitments without jeopardizing safety standards.
- Utilized GPS devices and maps to navigate unfamiliar territories while maintaining punctual delivery timescales.
- Collaborated with dispatchers to optimize routing plans, minimizing delays and maximizing productivity.
- Helped maintain a high safety record within the company by consistently following established driving procedures and protocols.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined paperwork processes, ensuring accurate documentation for all shipments and deliveries.
- Verified contents of inventory loads against Bills of Lading.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed thorough pre-trip inspections to identify potential issues before hitting the road, promoting vehicle longevity and reducing downtime.
- Communicated effectively with team members during multi-driver assignments, ensuring seamless coordination of efforts for complex projects.
- Assisted in warehouse operations when needed, demonstrating flexibility in supporting various aspects of the business as required.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Reduced fuel consumption through strategic route planning, implementing cost-saving measures for the company.
- Contributed to a safe working environment by adhering to federal regulations and company policies at all times.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Contacted customers to report delayed delivery times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Completed routine maintenance on truck to keep in working order.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Company Driver
Trans Am Transportation
07.2013 - 07.2014
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Transported items to and from company site with focus on safety and efficiency.
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
- Reduced risk of accidents by strictly following company policies on safe driving practices and attending regular safety meetings.
- Assisted with loading and unloading tasks, ensuring efficient turnaround times at customer locations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Contributed to cost reduction efforts by optimizing routes and minimizing fuel consumption in daily operations.
- Developed strong relationships with customers by addressing concerns promptly, leading to increased trust in the company''s services.
- Maintained accurate records of deliveries, including proof of delivery documents for timely billing and dispute resolution.
- Enhanced company reputation through courteous and professional interactions with clients during pick-ups and dropoffs.
- Adhered to all federal, state, and local regulations governing commercial transportation, ensuring compliance and avoiding costly penalties.
- Ensured the safety of transported goods by conducting regular vehicle inspections and adhering to maintenance schedules.
- Minimized downtime due to mechanical failures by keeping vehicles properly maintained according to manufacturer recommendations.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Collaborated with team members to plan optimal routes for multi-stop deliveries, maximizing productivity while meeting service standards.
- Improved customer satisfaction by maintaining punctual delivery schedules and ensuring proper handling of goods.
- Streamlined delivery processes through effective coordination with dispatchers, warehouse personnel, and customers.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Kitchen Lead
Copper River Grill
04.2011 - 06.2013
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
- Adjusted staffing levels as needed to accommodate fluctuations in customer traffic patterns throughout the day or week.
- Streamlined meal preparation processes, resulting in reduced wait times for customers.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
- Collaborated with executive chef on menu development, contributing creative ideas for innovative dishes that drove increased sales revenue.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained high personal grooming standards and uniform presentation.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Maintenance Technician
Hudson Motel
08.2002 - 04.2012
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Developed and implemented strategies to improve maintenance processes.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Implemented cost-saving measures by identifying opportunities for energy efficiency improvements.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Repaired and replaced pumps, valves and motors.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Installed and maintained plumbing and HVAC systems.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Education
CDL-A - Commercial Driving
Truck Driver Institute
Richburg, SC07.2013
High school diploma - Business Management
Lower Richland High School
Columbia, SC06.2002
Skills
- Cashiering (10 years)
- Food Preparation (10 years)
- Food Service (10 years)
- Cooking (10 years)
- Kitchen Experience (10 years)
- Microsoft Word (10 years)
- Cleaning Experience (10 years)
- Forklift (10 years)
- Cash Handling (10 years)
- Delivery Driver Experience (10 years)
- Load & Unload (10 years)
- Pallet Jack (10 years)
- Shipping & Receiving (10 years)
- Freight Experience (10 years)
- Warehouse Experience (10 years)
- Machining (10 years)
- Maintenance (10 years)
- Food Safety (10 years)
- Lawn Care (10 years)
- Materials Handling (10 years)
- Box Truck (5 years)
- Computer Operation (5 years)
- Time Management (10 years)
- Automotive Repair (10 years)
- Tanker Experience (10 years)
- Merchandising (10 years)
- Tractor-Trailer (10 years)
- Commercial Cleaning (5 years)
- Manufacturing (5 years)
- Loader Operation (10 years)
- Mechanical Knowledge (10 years)
- Commercial Driving (10 years)
- Mechanic Experience (10 years)
- Yard jockey
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Sales expertise
- Sales Presentations
- Cash Handling
- Pipeline Management
- Sales Training
- Sales process optimization
- Performance Tracking
- Account Management
- Inventory Maintenance
- Objection handling
- Inquiry Handling
- Closing Techniques
- Influencing skills
- Staff education and training
- Technical Support
- Prospecting skills
- Consultative Selling
- Complaint resolution
- Inventory Coordination
- Territory Management
- Sales Reporting
- Needs Assessment
- Product and service knowledge
- Interpersonal communication skills
- Customer Service
- Sales closing
- Customer Relationship Building
- Complex Problem-Solving
- Customer Relations
- Customer Needs Assessment
- Sales consultation
- Customer Retention
- Sales Development
- Product Merchandising
- Client Service
- Negotiation Tactics
- Product and Service Sales
- Network development
- Account development
- Business Development
- Customer Success Management
- Contract Negotiations
- Product Promotions
- Closing talents
- Food safety and sanitation
- Stock management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Certification
- CDL, 03/01/22, 03/01/30
- Tanker Endorsement, 03/01/22, 03/01/30
Timeline
Sales Specialist
Southern Custom Roofing and Construction
01.2024 - Current
Truck Driver Class A
Metro Xpress llc
03.2016 - 01.2024
CDL Class A Driver
Palmetto freight
06.2014 - 03.2016
Company Driver
Trans Am Transportation
07.2013 - 07.2014
Kitchen Lead
Copper River Grill
04.2011 - 06.2013
Maintenance Technician
Hudson Motel
08.2002 - 04.2012
CDL-A - Commercial Driving
Truck Driver Institute
High school diploma - Business Management
Lower Richland High School
- CDL, 03/01/22, 03/01/30
- Tanker Endorsement, 03/01/22, 03/01/30
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