Emmanuel Jean-Paul
Hempstead,NY
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Skilled in inventory management, customer service, and staff training. Strong analytical abilities to analyze sales data and implement data-driven decisions.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's
Baldwin, United States
09.2021 - 10.2023
- Managed daily store operations, including inventory management, staff scheduling, and customer service.
- Developed and implemented strategies to increase sales and improve customer satisfaction.
- Hired, trained, and supervised a team of 20+ employees.
- Analyzed sales data and implemented pricing and promotional strategies to drive revenue growth.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
Security Supervisor
Allied Universal Security Services
Uniondale, United States
05.2018 - 12.2021
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Supervised property entrances and exits and monitored employee safety.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Education
Some College (No Degree) - Business Administration And Management
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NYSome College (No Degree) - Business Administration
Nassau Community College
Garden City, NYSkills
- Retail Operations Management
- Team Leadership
- Sales and Revenue Growth
- Inventory Management
- Customer Service
- Merchandising
- Food Cost Planning
- Staff Training and Development
- Data Analysis
- Staff Management
- Policy Development
Languages
English
Professional
Spanish
Elementary
Timeline
Department Manager
McDonald's
09.2021 - 10.2023
Security Supervisor
Allied Universal Security Services
05.2018 - 12.2021
Some College (No Degree) - Business Administration And Management
SUNY College of Agriculture & Technology At Morrisville
Some College (No Degree) - Business Administration
Nassau Community College
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