Compassionate and experienced House/Resident Manager, Behavior Technician, Psycho-social Counselor, and Direct Support Professional with extensive experience providing dedicated support to individuals facing developmental disabilities, physical disabilities, and mental health challenges. Skilled in assessing and addressing patients' emotional, mental, and physical needs with patience and empathy, creating a safe and supportive environment. Committed to delivering high standards of care while fostering meaningful, trust-based relationships with clients and their families.
Overview
2
2
years of professional experience
1
1
Certification
Work History
House/Resident Manager
SAILS Washington
10.2024 - 03.2025
Conduct weekly compliance checks and medication audits of the homes to ensure each home follows state regulations and policies of the company and submit weekly reports to the Area Director.
Attending client PCSP meetings. Collaborate with Client Services Program Manager on designing and developing Individualized Instruction Support Plans (IISP). Coordinate new IISP and goal revisions with the residential team.
Review the IISP and PBSP plan every six months with Client Services and Behavior Support Program Managers.
Maintain professional working relationships with clients, families, vocational vendors, staff, DDA Case/Resource Managers, co-workers, and other service providers.
Respond effectively to any client emergency and illness, follow procedures, and notify Program Management as required.
Supervises staff in the implementation of home, recreational, educational, and vocational programs, and coordinates scheduling of staff to ensure adequate coverage.
Conducts In-Service training for staff and trains staff in all necessary areas
Creates Agenda for monthly staff meetings, facilitating these meetings at the Agency office, unless directed otherwise.
Ensures the planning, scheduling, and organizing of clients' in-house activities, community recreational outings, Medical and dental appointments, etc. (Must be written on the calendar).
Made sure the day-to-day operations of the facility are well organized and meet client's needs, will NOT improvise.
Reports on a weekly basis to Program Management of supplies needed and maintenance required for the program.
Submit weekly/bi-weekly and monthly all required tasks & reports to Residential Director and Assistant Director (may include): Weekly Administrator Report, Med Checks etc.,
Submit and Review Client Binders on a weekly basis, these would include: Financial Binder, Behavior Support Binder, Client Notebook, and Daily/Medical Client Binder (checking daily)
Direct Support Professional
First Choice In-Home Care
11.2024 - 01.2025
Assist individuals with developmental disabilities in daily activities such as bathing, dressing, grooming, and toileting
Help with meal preparation, feeding, and ensuring dietary needs are met
Provide mobility assistance, including transferring individuals from bed to wheelchair and vice versa
Administer prescribed medications according to specific schedules and document them accurately
Monitor individuals for any side effects or changes in health related to medication
Implement individualized care plans, including behavioral interventions and strategies
Provide emotional support and guidance during challenging situations, ensuring a calm and positive environment
Accompany individuals to community events, recreational activities, medical appointments, and errands
Encourage socialization and participation in community activities to promote independence and inclusion
Assist with light housekeeping duties, such as cleaning, laundry, and organizing living spaces
Help manage finances, including budgeting, shopping, and keeping track of expenses
Maintain accurate records of daily activities, behavioral changes, incidents, and progress toward individual goals
Communicate effectively with supervisors, team members, families, and healthcare providers to ensure coordinated care
Ensure the safety of individuals at all times by following established protocols
Respond to emergencies quickly and appropriately, including administering first aid or contacting emergency services when necessary
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Maintained clean, safe, and well-organized patient environment.
Home Care Aide Caregiver
Heavenly Care Adult Family
01.2024 - 12.2024
Monitored vital signs, administered medications, and kept up-to-date records of patient progress
Assisted patients with various life activities including but not limited to: bathing, dressing, eating, and exercising
Reported any changes in a patient's mental or physical health and addressed the situation appropriately
Practiced patience and compassion even in the most challenging of situations
Collaborated with other care providers, such as physicians and nurses, to ensure clients receive the best possible care
Trained and supervised junior care staff to support the delivery of safe and effective nursing care
Collaborated with other health care professionals to coordinate patient care
Kept detailed records of patient care and treatment plans to ensure continuity of care
Developed and implemented patient-centered care plans that included short- and long-term objectives for care and treatment
Review and update Care plan of patients
Aid patients with activities of daily living
Provide care for seniors living with dementia, mental health issues, and other developmental disabilities
Behavior Technician
Hopeful Hands
02.2024 - 11.2024
Collect data on behaviors, such as frequency, intensity, and duration which is used to evaluate the effectiveness of the behavior intervention, track accurate progress on the client's behavior, and guide adjustments to the plan
Used reinforcement strategies to encourage desired behaviors, such as praise, tokens, or other rewards
Assemble and arrange the required instructional aids, visual aids, and reinforcers for the sessions
Teach new skills in areas like communication, social interaction, academics, or self-help, and helped clients generalize these skills to other settings (home, school, community)
Assist in setting up meetings, sessions, and other events as needed
Safely and effectively manage behaviors like aggression, self-injury, or tantrums by using techniques such as redirection or de-escalation, as outlined in the behavior plan
Giving clients direct care in a group or one-on-one therapy environment
Psychosocial Counsellor
Boston College - Youth Readiness Intervention Project
11.2022 - 10.2023
Conduct interviews with clients in schools and communities to gather information, offering counseling services to both adults and children who have been traumatized by the effects of war
Organize and facilitate focus group discussions with war-affected students and pupils, aged 12 to 30, in schools and colleges
Collaborate with participants to create personalized treatment plans that address their emotional, social, and psychological needs
Provide psycho-social support to parents and children aged 12-30, including those with developmental disabilities resulting from the war
Educate clients and communities about mental health, wellness, and coping strategies to reduce stigma and promote well-being
Offer psychological support to students and pupils experiencing mental and physical health challenges, such as major depressive disorder, anxiety, conduct issues, suicidal ideation, low self-esteem, and PTSD by teaching them effective coping strategies for dealing with these challenges
Collaborate with school teachers to evaluate the impact of the war's effects on the academic performance of selected participants
Education
High School Diploma -
Christ the King College
09.2011
Skills
Time Management
Ability to Work in a Team
Computer Skills
Ability to Multitask
Adaptability
Microsoft Office
Communication Skills
Leadership Skills
Excellent Communication Skills
Optimal Patient Care Skills
Multitasking Skills
Physical Endurance
Clean Driving Record
Certification
HCA Certification
Blood-borne Pathogen Certified
Crisis Prevention and Intervention (CPI Blue Card)
Nursing Assistant Registered (NAR)
CPR First Aid Certified
Mental Health Specialty Certified
Dementia Specialty Training Certified
Nurse Delegation Diabetes Certified
Nurse Delegation Core Certified
Washington State Food Card Handler
Languages
English
Full Professional
Timeline
Direct Support Professional
First Choice In-Home Care
11.2024 - 01.2025
House/Resident Manager
SAILS Washington
10.2024 - 03.2025
Behavior Technician
Hopeful Hands
02.2024 - 11.2024
Home Care Aide Caregiver
Heavenly Care Adult Family
01.2024 - 12.2024
Psychosocial Counsellor
Boston College - Youth Readiness Intervention Project
11.2022 - 10.2023
High School Diploma -
Christ the King College
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