Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Emmanuel Kalejaye

Ypsilanti

Summary

Computer Science student graduating May 2026 with hands-on experience in IT support, data analysis, and system operations. Proven ability to troubleshoot technical issues, validate large datasets, and collaborate across teams in fast-paced environments. Seeking Software Engineering, IT, or Data-focused internships and new-grad roles. Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Rational Operations Specialist with many years of experience in the industry field. Thorough knowledge of supply chain management, logistics, and forecasting. Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Specialist

United Wholesale Mortgage (UWM)
Pontiac
01.2024 - Current
  • Analyze workflow data and KPIs to identify inefficiencies and improvement opportunities.
  • Support daily operational systems for a large-scale financial services organization.
  • Collaborate with cross-functional teams to resolve system and operational issues.
  • Train new hires on internal tools, workflows, and organizational best practices.

Data Validation Analyst

Merit Network, Inc.
Ann Arbor
09.2023 - 05.2024
  • Validated, cleaned, and maintained large datasets to ensure 100% data accuracy for statewide broadband initiatives.
  • Supported projects expanding Wi-Fi access to underserved communities across Michigan.
  • Documented validation processes to improve long-term data quality standards.

Support Analyst

TEKsystems
Canton
01.2023 - 07.2023
  • Resolved escalated technical support tickets using ServiceNow to track and document incidents.
  • Troubleshot hardware, software, and access issues in complex Windows environments.
  • Analyzed system logs to identify recurring issues and recommend infrastructure improvements.

Media & Technical Support Team Member

RCCG WCD
Detroit
01.2019 - 01.2022
  • Managed technical support for live-streaming events and media production.
  • Set up and troubleshot audio/video equipment and edited digital media content.

Education

Bachelor of Science - Computer Science

Eastern Michigan University
Ypsilanti, MI
05.2026

Skills

  • Python
  • Java
  • JavaScript
  • HTML/CSS
  • Git
  • ServiceNow
  • Active Directory
  • Windows
  • Microsoft Office
  • Desktop Support
  • Troubleshooting
  • Network Fundamentals
  • Data Validation
  • Data Cleaning
  • Reporting
  • Excel
  • Technical Documentation
  • System Analysis
  • Customer Support
  • Data analysis
  • Technical support
  • Team collaboration
  • Attention to detail

Certification

• CompTIA A+

Projects

Campus Food Ordering Web App, HTML, CSS, JavaScript, Built a responsive web application allowing users to browse menus and place orders. Implemented dynamic UI components and focused on usability and clean layout. Data Cleaning & Validation Tool, Python, Created a Python script to automate the detection of missing values and formatting errors. Improved data accuracy and significantly reduced manual validation time.

Timeline

Operations Specialist

United Wholesale Mortgage (UWM)
01.2024 - Current

Data Validation Analyst

Merit Network, Inc.
09.2023 - 05.2024

Support Analyst

TEKsystems
01.2023 - 07.2023

Media & Technical Support Team Member

RCCG WCD
01.2019 - 01.2022

Bachelor of Science - Computer Science

Eastern Michigan University
Emmanuel Kalejaye