Summary
Overview
Work History
Education
Skills
Gym
Languages
Timeline
Generic

Emmanuel Kasali

Minneapolis,MN

Summary

Experienced worker with a diverse skillset including office administration as well as cleaning and moving services. College coursework. Dependable. Problem solver. Positive. Analytical. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

House Manager

Almaauun
05.2023 - Current
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Promoted culture of respect and understanding among clients.
  • Developed, implemented and monitored residential policies and procedures.
  • Enforced policies and safety standards through building and room rounds.
  • Managed all intake and discharge paperwork and procedures for residents.

Manager

Kasali Kustums LLC
03.2020 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Facilitated business by implementing practical networking techniques.
  • Compiled product and customer data to generate informed profit projections.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Janitor

Shiloh Temple Church
05.2018 - 09.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Independent Contractor(General Labor)

Remodeling
01.2017 - 02.2018
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Promoted business via social media to generate leads and maximize brand identity.

Janitorial Staff Member

DBrown
05.2017 - 01.2018
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained floor cleaning and waxing equipment.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Personal Office Assistant

Caring Nurses
05.2015 - 01.2017
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Collaborated with various departments to complete assigned tasks.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Monitored security to help maintain equipment, data and information safety.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Coordinated travel arrangements for staff members.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.

Retail Shop Assistant

Independent Store
01.2011 - 05.2014
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed over 50-100 calls which increased sales by 30%
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organized new stock.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Reviewed prices and performed audits to detect and correct price discrepancies.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Monitored shop security to identify and report shoplifting activities and increase security measures.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Arts - History And International Relations

Bowen University
Iwo, Nigeria

Associate of Science - Human Services

North Hennepin Community College
Minneapolis, MN
2026

High School Diploma -

City Royal Secondary School
Abuja, Nigeria
05.2012

Skills

  • Facility Oversight
  • Maintenance Coordination
  • Managing Operations and Efficiency
  • Business Analysis
  • Home Assessments
  • Confidential Records Management
  • Creative Thinking
  • Mobility Support

Gym

I enjoy working out and being active. It helps with me planing, processing and accomplishing various tasks

Languages

Yoruba
Native or Bilingual

Timeline

House Manager

Almaauun
05.2023 - Current

Manager

Kasali Kustums LLC
03.2020 - 08.2022

Janitor

Shiloh Temple Church
05.2018 - 09.2019

Janitorial Staff Member

DBrown
05.2017 - 01.2018

Independent Contractor(General Labor)

Remodeling
01.2017 - 02.2018

Personal Office Assistant

Caring Nurses
05.2015 - 01.2017

Retail Shop Assistant

Independent Store
01.2011 - 05.2014

Bachelor of Arts - History And International Relations

Bowen University

Associate of Science - Human Services

North Hennepin Community College

High School Diploma -

City Royal Secondary School

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Emmanuel Kasali