Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmanuel Kiven

Elk Grove,CA

Summary

Results-driven Engineering Program Manager with 7+ years of experience leading complex, cross-functional software programs from requirements gathering through release qualification. Proven track record delivering large-scale cloud platforms serving 300,000+ users across 30+ states. Expert in driving technical initiatives across engineering, product, design, and business teams while managing multi-organizational dependencies. Strong technical foundation with exceptional stakeholder management capabilities and data-informed decision-making. Skilled at bringing clarity to ambiguous problems, setting strategic direction, and mobilizing resources to deliver exceptional customer experiences at scale.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Head of Program/Product Management

Futurity IT
03.2023 - Current
  • Program Leadership & Cross-Functional Delivery:
  • Lead end-to-end delivery of cloud-based SaaS disaster management platform serving 300,000+ users across 30+ state and tribal emergency management agencies, coordinating between public damage submission portals and internal agency processing systems
  • Drive large, multi-functional programs by partnering with Engineering leads, Design, QA, Business, and Growth teams to manage timelines, planning, requirements, and cross-organizational dependencies
  • Manage multiple concurrent features and initiatives, overseeing scope, resource allocation, and delivery milestones while maintaining high quality standards
  • Provide clear, timely program status updates to executive leadership and government stakeholders, including critical issue escalation and risk mitigation strategies
  • Manage and mentor Engineering Project Managers, fostering team development and program management excellence
  • Platform Scaling & Performance:
  • Led platform scaling initiatives to support exponential growth from thousands to 300,000+ concurrent users while maintaining 99.9% system reliability and performance
  • Architected technical roadmaps for handling massive data ingestion during emergency events, ensuring platform stability during peak disaster response periods
  • Implemented data-informed feature prioritization using analytics and customer feedback, driving 20% growth in customer adoption
  • Coordinated with engineering teams to optimize system architecture, database performance, and API scalability to support multi-state deployment requirements
  • Design Collaboration & User Experience:
  • Partner closely with design teams to create user-centric features, conducting design reviews and facilitating alignment between engineering and design stakeholders
  • Lead requirements gathering sessions and design thinking workshops with emergency management professionals, tribal nations, and remote region stakeholders to ensure platform accessibility and usability
  • Drive design excellence by coordinating cross-functional discussions to break down complex UX challenges into actionable solutions for damage assessment tools and data capture interfaces
  • Champion customer-centric approach by translating user research and feedback into product enhancements that improved task completion rates by 35%
  • Product Strategy & Market Development:
  • Manage complete product lifecycle including product strategy, roadmaps, feature prioritization, and go-to-market planning for disaster management solutions
  • Conduct market research and gather customer feedback to ensure products meet evolving needs of emergency management stakeholders
  • Collaborate with marketing teams to deliver innovative solutions that improve disaster preparedness and response capabilities
  • Built and maintained strong client relationships across government agencies, ensuring satisfaction and long-term partnership alignment
  • Risk Management & Execution:
  • Proactively identify program risks, develop mitigation strategies, and mobilize resources necessary to resolve critical issues impacting delivery
  • Coordinate with teams to identify blockers, prioritize tasks, and track risks to schedule and product quality, including cross-functional dependencies
  • Implemented Agile methodologies to improve team collaboration, streamline workflows, and ensure predictable delivery cadence
  • Define project scopes, schedules, budgets, and deliverables in alignment with client objectives and organizational goals

Sr Program Manager

CoopDigity - ReSight
07.2020 - 03.2023
  • Cross-Functional Program Management:
  • Led end-to-end management of business intelligence platform projects serving CPG companies, coordinating across engineering, design, and client teams
  • Drove integration of disparate data sources into unified, intuitive sales dashboard/CRM solution, managing technical dependencies and stakeholder alignment
  • Oversaw development and deployment of fully managed data platforms, ensuring data accuracy, scalability, and ease of use
  • Process Improvement & Delivery:
  • Implemented Agile project management practices, reducing project completion times by 15% while maintaining high-quality standards
  • Created comprehensive project documentation including roadmaps, timelines, risk assessments, and post-project analyses
  • Worked with stakeholders to define requirements and translate them into actionable development tasks for engineering teams
  • Stakeholder Management:
  • Managed client communications to ensure alignment and satisfaction, resulting in 25% increase in customer retention
  • Facilitated collaboration between engineering, design, and client teams to meet project deliverables and exceed customer expectations
  • Provided regular program status updates to leadership and key stakeholders

Agile Engineering Project Manager

ECaTS, CA
05.2016 - 06.2020
  • Program Execution & Team Leadership:
  • Led multiple Agile software development projects, ensuring alignment with business objectives and stakeholder expectations
  • Managed cross-functional teams including developers, QA engineers, and product owners to deliver high-quality software solutions
  • Defined project roadmaps, milestones, and deliverables while effectively mitigating risks and managing dependencies
  • Agile Transformation & Process Optimization:
  • Facilitated Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog grooming
  • Improved development workflows by implementing Agile best practices and coaching teams on Agile methodologies
  • Championed Agile transformation initiatives, fostering culture of innovation and continuous learning
  • Tracked and reported key performance metrics, ensuring continuous improvement and transparency
  • Stakeholder Collaboration:
  • Collaborated with stakeholders to gather requirements, prioritize tasks, and drive product enhancements
  • Facilitated alignment across engineering, product, and business teams to drive successful delivery

Business Analyst

Direct Technology, CA
06.2013 - 04.2016
  • Led business analysis for EECP platform designed to streamline energy efficiency programs, ensuring regulatory compliance
  • Collaborated with product owners, developers, and stakeholders to define business requirements, user stories, and functional specifications
  • Conducted gap analysis and process improvements to enhance platform efficiency and user adoption
  • Managed stakeholder communications and facilitated cross-functional meetings to align business needs with technical solutions
  • Supported Agile development teams by refining backlog items, prioritizing features, and assisting in sprint planning
  • Developed detailed documentation including business process workflows, use cases, and system requirements

Education

Master's Degree - Town and Regional Planning

University of Sheffield
Sheffield, UK

Bachelor's Degree - Philosophy

Pontifical Urban University
Rome, Italy

Skills

  • Program Management: Cross-functional program delivery, roadmap planning, risk mitigation, dependency management, resource allocation, stakeholder alignment
  • Technical Leadership: SDLC, Agile/Scrum, Hybrid methodologies, cloud platform architecture, system scaling, API design
  • Product & Design: Requirements gathering, design collaboration, user research, feature prioritization, quality assurance, release management
  • Tools & Platforms: Jira, Confluence, Rally, Miro, MS Project, data analytics platforms
  • Communication: Executive presentations, technical documentation, stakeholder management, cross-organizational alignment

Certification

  • CSM - Scrum Alliance
  • CSPO - Scrum Alliance
  • SAFe 5.1 Scale Agile, Inc

Timeline

Head of Program/Product Management

Futurity IT
03.2023 - Current

Sr Program Manager

CoopDigity - ReSight
07.2020 - 03.2023

Agile Engineering Project Manager

ECaTS, CA
05.2016 - 06.2020

Business Analyst

Direct Technology, CA
06.2013 - 04.2016

Bachelor's Degree - Philosophy

Pontifical Urban University

Master's Degree - Town and Regional Planning

University of Sheffield
Emmanuel Kiven