Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Kofoworola

Oakland,CA

Summary

Dynamic Security Supervisor with a proven track record at Intercom, excelling in complex problem resolution and team leadership. Recognized for enhancing customer satisfaction through proactive service strategies and effective workflow management. A patient, people-oriented professional dedicated to fostering collaboration and achieving operational excellence.

Overview

4
4
years of professional experience

Work History

Security Supervisor

Intercom
Oakland, CA
05.2023 - Current
  • Supervise Security Staff: Manage schedules, assign duties, train new guards, and conduct performance evaluations.
  • Monitor Security Operations: Oversee surveillance systems, patrols, access control points, and ensure all security protocols are followed.
  • Incident Response: Coordinate responses to emergencies such as disturbances, thefts, trespassing, or medical emergencies. Complete incident reports and notify appropriate authorities.
  • Access Control: Ensure only authorized personnel and visitors enter restricted areas. Monitor visitor check-ins and ID badge compliance.

Material Handler

Amazon
San Leandro, CA
06.2021 - 05.2023
  • Managed timely and effective replacement of damaged or missing products
  • Responded proactivelyand positively to rapid change
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Established team priorities, maintained schedules and monitored performance
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Education

Associate of Science - Computer Science

Laney College
Oakland, CA

Skills

- Work flow software

- Complex problem resolution

- Customer Inquires

- Product floor coordinator

- Problem Solver

- Patient and a People person

- Teamork and Collaboration

- TIme management

- Leadership

Timeline

Security Supervisor

Intercom
05.2023 - Current

Material Handler

Amazon
06.2021 - 05.2023

Associate of Science - Computer Science

Laney College

Similar Profiles

CREATE PROFILE