Summary
Overview
Work History
Education
Skills
Timeline
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EMMANUEL KPEHE

Bordentown,NJ

Summary

Dedicated Network and Communications Professional with a proven track record in desktop support and network configuration, coupled with extensive experience in voice services. Possessing a broad knowledge base in client and server applications, excel in optimizing network infrastructure to ensure seamless communication and operational efficiency.

Background extends to inventory maintenance, with skills as an associate proficient in managing accurate inventory records and troubleshooting discrepancies in fast-paced fulfillment center environments. Developed a keen problem-solving ability, utilizing various tools and processes to address issues promptly and maintain smooth operations.

With a commitment to continuous improvement, utilize technical expertise and adaptability to drive process enhancements and deliver exceptional results. Equipped with a versatile skill set and a passion for excellence; poised to make a significant impact in any dynamic environment requiring network management, desktop support, and operational problem-solving expertise.

Knowledgeable and dedicated customer service professional with extensive experience distribution center. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Fulfillment Problem Solver

Amazon
04.2023 - Current
  • Receiving and Processing Purchase Orders (PO): Upon receipt of purchase orders, fulfillment center staff would use Sideline App for prep to organize and prepare incoming inventory for storage and processing. Prep Instruction Manager tool provides detailed instructions on how to handle and prepare specific types of products for storage and shipment.
  • Unreceived Product Handling: In cases where products are unreceived or discrepancies arise between expected and actual inventory, Sideline App for No Match is used to reconcile differences and update inventory records accordingly. Large Adjustment Products feature is used for handling bulk adjustments to inventory levels when discrepancies are identified.
  • Order Processing: Associates would use various tools and systems to pick, pack, and ship orders accurately and efficiently, ensuring timely delivery to customers.
  • ISS Kiosk: is utilized to provide associates with order details, picking instructions, and other relevant information.
  • Sideline App for Item Dimension: Is used to capture and record dimensions of items for accurate storage and shipment planning. Sideline App for Damaged Product: Enables associates to report and document damaged products, initiating necessary steps for replacement or refund.
  • Dr. SKU: tool that assists in identifying products based on SKU (Stock Keeping Unit) numbers, aiding in inventory management and tracking. Mapping: Helps associates locate specific products within fulfillment center quickly and efficiently.
  • Sideline App for Record: Allows associates to record important information, such as inventory counts, product condition, or operational issues.
  • Container Details: Provides information about containers used for storing and transporting inventory, facilitating efficient handling and tracking. Inventory History: Offers a historical record of inventory transactions and movements, aiding in troubleshooting and auditing processes.
  • Continuous Improvement: Fulfillment center staff continuously monitor and analyze processes, using data from tools like Inventory History to identify opportunities for improvement.
  • Sideline App for Records: is used to capture suggestions and insights from associates regarding process enhancements or issues encountered during operations.

Inventory Maintenance Associate

Grainger Distribution Center
08.2022 - Current
  • Diligent and detail-oriented Inventory Maintenance Associate with almost two years of experience in maintaining accurate inventory records and ensuring efficient stock management. Skilled in conducting regular inventory audits, identifying discrepancies, and implementing corrective actions to uphold data integrity.
  • Proficient in utilizing inventory management software SAP/EMS tools to track inventory levels and stock accuracy. Strong organizational and time management abilities, capable of prioritizing tasks to meet deadlines in fast-paced environment. Seeking to apply expertise in inventory maintenance to contribute to smooth operation of distribution center by ensuring accurate inventory records and optimizing inventory processes.
  • Completed physical inventory counts each day.
  • Work with diverse team of associate, fostering inclusive work environment that encouraged collaboration and innovation.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Supervisor of Operations

Janneh & Son Trucking
01.2020 - 01.2022
  • Oversaw general operations, Dispatch driver, manage processes, manages drivers training and Improve processes.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering positive work environment through open communication and accountability.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

Owner

Solacom Communication
10.2018 - 01.2020
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Maintenance Technician

VITEL Communication (Comcast)
04.2004 - 02.2011
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Enhanced network performance for clients through regular maintenance and system upgrades.
  • Streamlined cable installation processes, resulting in faster service delivery to customers.
  • Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Maintained safety standards during installations, reducing incidence of workplace accidents.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.

Education

Master of Science - Information Technology-Data Analytics

Southern New Hampshire University (SNHU)
New Hampshire
10.2025

Bachelor of Science - Network And Communication Management

DeVry University
North Brunswick, NJ
02.2014

Skills

  • Material Handling: Proficiency in safely handling and transporting materials within fulfillment center environment, adhering to safety protocols and procedures
  • Microsoft Word: Proficiency in creating and formatting documents, including text alignment, formatting styles, headers and footers, tables, and graphics insertion
  • Microsoft Excel: Ability to work with spreadsheets for data analysis, manipulation, and visualization Skills include creating formulas, functions, charts, pivot tables, and data sorting/filtering
  • Microsoft PowerPoint: Competence in creating visually appealing presentations with slides, text, images, charts, and animations Familiarity with slide transitions and presentation delivery techniques
  • Microsoft Outlook: Proficiency in managing emails, calendars, contacts, and tasks Skills include composing and organizing emails, scheduling meetings, and utilizing Outlook's organizational features
  • Problem Identification: Skill in recognizing issues or discrepancies in inventory management processes and implementing corrective actions to resolve them efficiently
  • Inventory Tracking: Experience in managing and tracking inventory levels, conducting audits, and ensuring accuracy in inventory records
  • Microsoft OneNote: Ability to take notes, organize information, and collaborate with others Skills include creating notebooks, sections, and pages, as well as tagging and searching notes
  • Microsoft Teams: Competence in using Teams for communication and collaboration within teams and organizations Skills include messaging, video conferencing, file sharing, and team/channel management
  • Microsoft SharePoint: Familiarity with SharePoint for document management, collaboration, and intranet/extranet sites Skills include document libraries, lists, workflows, and permissions management
  • Microsoft Visio: Ability to create diagrams and flowcharts for visualizing processes, systems, and organizational structures Skills include shapes, connectors, stencils, and formatting options
  • Microsoft Project: Knowledge of project management tools for planning, scheduling, tracking, and managing projects Skills include creating Gantt charts, assigning tasks, setting milestones, and resource allocation

Timeline

Fulfillment Problem Solver

Amazon
04.2023 - Current

Inventory Maintenance Associate

Grainger Distribution Center
08.2022 - Current

Supervisor of Operations

Janneh & Son Trucking
01.2020 - 01.2022

Owner

Solacom Communication
10.2018 - 01.2020

Maintenance Technician

VITEL Communication (Comcast)
04.2004 - 02.2011

Master of Science - Information Technology-Data Analytics

Southern New Hampshire University (SNHU)

Bachelor of Science - Network And Communication Management

DeVry University

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EMMANUEL KPEHE