Microsoft Office
Emmanuel Lartey
Trolley Driver
Doha
Summary
Proven trolley management expert with a track record at Prempeh International Airport, enhancing passenger services through process improvement and resource allocation. Skilled in customer assistance and safety compliance, I implemented a tracking system boosting efficiency by 20%. Adept at fostering teamwork and operational excellence, I ensure a seamless travel experience.
Overview
5
5
years of professional experience
1
1
Language
Work History
Trolley Boy
Prempeh International Airport
08.2023 - 10.2025
- Collaborated with airport staff to coordinate trolley distribution, improving overall efficiency in passenger services.
- Implemented a streamlined system for tracking trolley usage, contributing to improved service delivery and resource allocation.
- Trained new team members on trolley management processes, fostering a collaborative team environment and operational excellence.
- Provided exceptional customer service by addressing inquiries and assisting passengers with trolley-related needs, enhancing the travel experience.
Trolley Boy
Kotoka International Airport
09.2020 - 06.2023
- Assisted passengers with luggage handling by efficiently transporting trolleys, ensuring timely service and customer satisfaction.
- Conducted routine checks on trolley conditions, reporting maintenance needs to ensure safety and operational readiness.
- Maintained cleanliness and organization of trolley areas, contributing to a safe and functional environment for travelers.
- Monitored trolley availability throughout the airport, promptly addressing shortages to enhance passenger convenience and operational flow.
Education
Bachelor of Arts - Sociology And History
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 04.2001 -
Skills
Trolley management
Software
Timeline
Trolley Boy
Prempeh International Airport
08.2023 - 10.2025
Trolley Boy
Kotoka International Airport
09.2020 - 06.2023
Bachelor of Arts - Sociology And History
Kwame Nkrumah University of Science And Technology
04.2001 -