Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Lopez

Summary

Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

1
1
year of professional experience

Work History

Retail Worker

Re:rack'd
09.2022 - 09.2023
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Demonstrated strong communication skills when collaborating with assisting customers with inquiries or concerns.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Actively engaged customers to provide general assistance and information on store merchandise.

Education

High School Diploma -

DCP Alum Rock Highschool
San Jose, CA
06.2022

Skills

  • Cash Handling Accuracy
  • Problem-solving abilities
  • Customer service excellence
  • Organizational skills
  • Effective communication
  • Active listening
  • Customer Assistance
  • Relationship Building

Languages

Spanish
Native or Bilingual

Timeline

Retail Worker

Re:rack'd
09.2022 - 09.2023

High School Diploma -

DCP Alum Rock Highschool

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Emmanuel Lopez