Summary
Overview
Work History
Education
Skills
Accomplishments
Focus
Languages
References
Timeline
Generic

EMMANUEL LOPEZ MAZO

Cordova,TN

Summary

Professional in International Trade with experience in sales and strong skills in customer service, collection advising, and sales of watches and cell phone accessories. Consistently delivers exceptional service and achieves commercial objectives. Also experienced as a ride operator in the field of mechanical attractions. Academic training has provided a deep understanding of global markets, enabling identification of business opportunities and fostering effective business relationships. Seeking to further grow professionally in a dynamic environment where knowledge and skills can contribute to company success.

Overview

7
7
years of professional experience

Work History

Sales Associate

Milano Menswear
Memphis, TN
10.2024 - Current
  • Assisted customers with product selection and inquiries daily.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Advanced to position of assistant manager
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.

Ride Operator

Downtown Aquarium
05.2024 - 08.2024
  • Operated rides while ensuring guest safety and compliance with regulations.
  • Monitored ride equipment for proper functioning and reported issues promptly.
  • Engaged with guests to provide information about ride features and safety protocols.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Communicated with manager to discuss ride maintenance or repair issues.

Collection Advisor

Negret Velasco S.A.S
02.2024 - 04.2024
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with a diverse group of coworkers to accomplish goals.
  • Identified needs of customers promptly and efficiently.

Seller/Customer Support

TAC Watchmaking
01.2021 - 01.2023
  • Maintained inventory accuracy through regular stock checks and system updates.
  • Trained new staff on product features and effective sales techniques for timepieces.
  • Provided after-sales support by addressing customer inquiries and concerns promptly.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Demonstrated products features, capabilities, and benefits in order to secure sales.

Administrative assistant

Santana Marketer S.A.S
01.2020 - 10.2021
  • Managed scheduling and appointment coordination for team members and executives.
  • Developed and maintained filing systems for efficient document retrieval.
  • Assisted in preparing presentations and reports for client meetings.
  • Handled incoming calls and inquiries with professionalism and clarity.
  • Supported event planning by coordinating logistics and resources.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Seller/Customer Support

TECH 7-23
12.2018 - 12.2019
  • Assisted customers in selecting luxury timepieces based on personal style and preferences.
  • Maintained inventory accuracy through regular stock checks and system updates.
  • Processed customer transactions efficiently using the point-of-sale system.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Responded promptly to customer inquiries, complaints, and requests for product information.
  • Negotiated pricing deals with vendors to obtain the most favorable terms possible.

Education

Economics student (4th semester) -

Ibague University
Ibague, Col
05.2024

Professional in International Trade -

Antonio Narino University
Ibague, Col
11.2023

Course in Foreing Trade -

Polytechnic of Colombia
Medellin, Col
07.2023

English Course B1 -

Jamestown English Center
Ibague, Col
11.2019

Academic Bachelor's degree with emphasis in Pedagogy -

IEE Normal Superior NSC
Marquetalia, Col
12.2017

Skills

  • Leadership
  • Responsible
  • Organized
  • Visualizing
  • Projecting
  • Administering
  • Adapting
  • Safety Procedures
  • Safety Monitoring
  • Customer Service
  • Customer Engagement
  • Cash handling
  • Inventory management
  • Team collaboration
  • B2B sales and customer service

Accomplishments

  • Recognition for having an average higher than 4.0 throughout the career, 11/2023
  • International Trade student representative, 2023
  • Recognition for represent the institution in basketball championships, 2017

Focus

To obtain a position that allows me to demonstrate my professional and personal skills, to achieve organizational and own objectives.

Languages

Spanish - Native

Englis - B1

References

Milano Menswear, Memphis, TN

901-620-1818

Downtown Aquarium, Houston, TX

713-223-3474

Negret Velasco SAS, Bogotá, COL

+57 601-485-3939

TAC Watchmaking, Ibagué, COL

+57 310 791-0334

Timeline

Sales Associate

Milano Menswear
10.2024 - Current

Ride Operator

Downtown Aquarium
05.2024 - 08.2024

Collection Advisor

Negret Velasco S.A.S
02.2024 - 04.2024

Seller/Customer Support

TAC Watchmaking
01.2021 - 01.2023

Administrative assistant

Santana Marketer S.A.S
01.2020 - 10.2021

Seller/Customer Support

TECH 7-23
12.2018 - 12.2019

Economics student (4th semester) -

Ibague University

Professional in International Trade -

Antonio Narino University

Course in Foreing Trade -

Polytechnic of Colombia

English Course B1 -

Jamestown English Center

Academic Bachelor's degree with emphasis in Pedagogy -

IEE Normal Superior NSC

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