Emmanuel Lozada
Rocklin,CA
Summary
Talented kitchen leader offering over 5 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Sprint
06.2024 - 07.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Kitchen Supervisor
Local Kitchens
03.2022 - 02.2023
- Prep and cook as needed.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food inventory and supplies to prevent waste.
- Manage profitable labor percentage throughout shift.
- Provide great service with fast and delicious food.
- Establish profitability within 3 months of opening.
Shift Manager
McDonald's Restaurant
12.2020 - 01.2022
- Manage personnel performance, breaks and schedule.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitor food waste as well as health and safety standards.
- Deliver great customer service and quality food.
Sales Representative
MOC Products
10.2018 - 11.2020
- Deliver and service equipment as well as products or returns.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Hotel Manager
Holiday Inn Express Hotel
01.2015 - 09.2018
- Monitor and manage daily continental breakfast and kitchen.
- Created and managed accurate occupancy forecasts and budgets.
- Monitor rooms and overall building cleanliness.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Cook
Thai Thani Restaurant
03.2013 - 11.2015
- Prep and cook fresh ingredients for dinner service
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepare and plan menus for different events, seasons and customer requests.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed opening and closing shift kitchen tasks.
Education
AA Degree Business Management - Business
Sierra College
Rocklin CA06.2008
High School Diploma -
Rocklin High School
Rocklin CA06.2005
Skills
- Order Delivery Practices
- Kitchen Staff Coordination
- Food Production Management
- Inventory Control
- Managing profitable labor percentages
- Opening and Closing Procedures
- Waste Procedures Establishment
- Hiring and Onboarding
Accomplishments
- Achieved a 4.8 star rating on Google for start up restaurant from the ground floor in first year of being opened as team leader.
Certification
Food handling and safety certified.
Timeline
Brand Ambassador
Sprint
06.2024 - 07.2024
Kitchen Supervisor
Local Kitchens
03.2022 - 02.2023
Shift Manager
McDonald's Restaurant
12.2020 - 01.2022
Sales Representative
MOC Products
10.2018 - 11.2020
Hotel Manager
Holiday Inn Express Hotel
01.2015 - 09.2018
Cook
Thai Thani Restaurant
03.2013 - 11.2015
AA Degree Business Management - Business
Sierra College
High School Diploma -
Rocklin High School
Food handling and safety certified.
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