Your Name
Fort Worth
Summary
Adept in data management and customer relationship enhancement, I have significantly improved database accuracy and customer satisfaction during my tenure at Working Solutions. Leveraging skills in Microsoft Office and interpersonal communication, I excel in streamlining processes and fostering strong client relations. My proactive approach ensures high-quality, efficient outcomes in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kinyarwanda/Kirundi Translator and Data Entry
Working Solutions
Dallas, TX
01.2021 - Current
- Language translating and interpreting
- Updating data base and different information in the system
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Collaborated closely with colleagues within the organization to ensure timely completion of projects
- Developed and maintained reports and spreadsheets to track data entry progress
- Analyzed data to identify errors and trends and recommended process improvements
Customer Service Executive
Staffmark
Mineapolis, MN
02.2021 - 06.2022
- Built strong relationships with customers through active listening and effective communication
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
Kinyarwanda Translator and Interpreter
Matrix Home Health Care
Saint Paul, MN
11.2019 - 01.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Translated documents from language to another
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Provided verbal summaries of non-English documents for immediate use.
- Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
Administrative Officer
St. Jude Medical
St. Paul, MN
03.2016 - 09.2019
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained files and filing, keeping sensitive information confidential
- Organized and maintained filing systems to ensure accurate record keeping
- Processed invoices, purchase orders, expense claims and other transactions according to established procedures
- Reviewed incoming documents for accuracy and completeness prior to processing
- Served as primary point of contact for facilitating operational and administrative inquiries
Education
Bachelor of Arts (B.A.) - Business Administration and Management
Mt Kenya University
08.2014
Skills
- Language translation and interpretation
- Customer Relationship Management
- Problem-solving abilities
- Microsoft Office
- Order Processing
- Document Preparation
- Quality Control
- Data Review and Verification
- Accuracy and Precision
- Administrative Support
- Data Management
- Independent worker
- Data Validation
- Identifying errors
- Data Verification Expertise
- Data Entry
- Workflow Management
- Insurance processing
- Interpersonal Communication
Certification
- Data Entry
- Customer Service and Administration
Timeline
Customer Service Executive
Staffmark
02.2021 - 06.2022
Kinyarwanda/Kirundi Translator and Data Entry
Working Solutions
01.2021 - Current
Kinyarwanda Translator and Interpreter
Matrix Home Health Care
11.2019 - 01.2021
Administrative Officer
St. Jude Medical
03.2016 - 09.2019
Bachelor of Arts (B.A.) - Business Administration and Management
Mt Kenya University