Emmanuel Martinez
Yonkers,NY
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
03.2023 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and developed team members to enhance customer service and operational efficiency.
- Managed inventory levels, ensuring product availability while minimizing waste and loss.
- Implemented promotional strategies to boost sales and improve customer engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with health and safety regulations across all store activities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Walgreens Boots Alliance
06.2004 - 02.2023
- Enhanced employee performance through regular feedback and performance appraisals.
- Coordinated scheduling to optimize staff coverage during peak business hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05-2004
Skills
- Customer service
- Effective problem resolution
- Proficient in task management
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Team leadership
- Problem-solving
Accomplishments
Business Award June 17, 2022 City of Yonkers
Certification
- Licensed: PTCB certification
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
CVS Pharmacy
03.2023 - Current
Store Manager
Walgreens Boots Alliance
06.2004 - 02.2023
Bachelor of Science - Business Administration And Management
San Diego State University