Emmanuel Massas Morales
Sanford,NC
Summary
Skilled Counselor with strong background helping clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
12
12
years of professional experience
Work History
HIV/STD Counselor Tester
Wake County Human Services
03.2021 - Current
- Collecting specimens such blood sample, urine sample, oral swab, vaginal swab and anal swab.
- Entering client medical history in the EMR record and updating information.
- Centrifuge blood and packing specimens in the lab to be send to labcorp or state lab.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Maintained confidentiality of records relating to clients' treatment.
Pediatric Medical Assistance
Sunrise Pediatric
03.2016 - 02.2021
- Measured patient spirometry.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported practice improvement initiatives by participating in regular staff meetings and offering input on process changes when needed.
- Prepared lab specimens for diagnostic evaluation.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Conducted growth assessments to monitor children''s development and identify potential concerns early on.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to a safe environment by adhering to strict infection control protocols at all times.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Promoted preventive health measures through educational materials distribution aimed at maintaining children''s overall wellbeing.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Improved clinic organization through diligent inventory management and supply ordering.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Oriented and trained new staff on proper procedures and policies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Registered Nurse, Emergency Department
Hospital Menonita CIMA
04.2012 - 02.2016
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Advanced patient education efforts by developing customized discharge instructions that addressed each individual''s unique health needs and promoted adherence to prescribed treatment regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Contributed to the creation of a positive work culture within the Emergency Department by actively participating in team-building activities, offering constructive feedback, celebrating successes, and fostering a sense of camaraderie among colleagues.
- Facilitated smooth transitions of care by effectively communicating pertinent information during hand-offs and discharge planning.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Monitored patient reactions after administering medications and IV therapies.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
- Participated in quality improvement initiatives aimed at enhancing the overall effectiveness and efficiency of emergency nursing care delivery within the department.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Prevented potential medication errors by diligently verifying orders, double-checking dosages, and administering medications according to established protocols.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored medication dosages to prevent critical and potentially fatal patient incidents.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Nursing
Columbia Central University
Caguas, PR05.2013
Associate of Science - Nursing
Columbia Central University
Caguas, PR12.2011
GED -
Isabel Flores
Juncos, PR05.2007
Skills
- Crisis Intervention
- Career Counseling
- Team Collaboration
- Documentation And Reporting
- Skilled in intake interviewing
- Treatment Planning
Timeline
HIV/STD Counselor Tester
Wake County Human Services
03.2021 - Current
Pediatric Medical Assistance
Sunrise Pediatric
03.2016 - 02.2021
Registered Nurse, Emergency Department
Hospital Menonita CIMA
04.2012 - 02.2016
Bachelor of Science - Nursing
Columbia Central University
Associate of Science - Nursing
Columbia Central University
GED -
Isabel Flores
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