EMMANUEL MBAAGA NALUMOSO
Las Vegas,USA
Summary
Brings expertise in risk assessment, public safety management, and incident report generation to ensure a secure environment. Skilled in site patrolling, emergency response, and maintaining safety protocols with a focus on crime prevention. Leverages strong communication skills to liaise effectively with police and handle security-related concerns.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
MGM RESORTS ,The Cosmopolitan
Las Vegas, NV
2025 - Current
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Exhibited excellent problem-solving abilities when resolving customer disputes or conflicts.
- Assessed risks associated with particular events or activities taking place at the casino.
- Demonstrated ability to maintain composure in high-pressure situations.
- Conducted thorough investigations of theft and other criminal activities within the casino premises.
- Provided assistance to guests regarding any security related issues or concerns they may have had.
- Monitored customer activities for signs of cheating or other illegal activities.
- Maintained a professional demeanor at all times while on duty in order to protect the integrity of the casino environment.
- Utilized surveillance equipment to monitor casino activity and identified suspicious behavior.
- Enforced all applicable laws, rules, and regulations governing gambling operations.
- Performed regular patrols of the gaming floor to ensure compliance with safety regulations and standards.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Provided employees and visitors with proper company-issued identification, maximizing security.
SECURITY OFFICER/Team Leader
American Hospital
Dubai
09.2021 - 10.2024
- Responded swiftly to emergency situations, coordinating with medical staff and local authorities.
- Monitored premises to ensure safety and compliance with hospital policies.
- Implemented conflict resolution strategies to de-escalate tense situations among patients and visitors.
- Collaborated with healthcare professionals to address patient safety concerns proactively.
- Developed incident reports detailing security breaches, contributing to improved hospital policies.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Trained and mentored junior security personnel on best practices and emergency response protocols.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
SECURITY OFFICER/CCTV OPERator
Armani Hotel
Dubai
09.2016 - 09.2019
- Monitored security systems and responded to alarms effectively.
- Conducted regular patrols to ensure safety of premises and visitors.
- Resolved conflicts and provided assistance to guests as needed.
- Led daily briefings to update team on operational changes and risks.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Bachelor of Public Administration & Management -
ST Lawrence University
11-2010
High School Diploma - undefined
World Ahead Senior Secondary School
11-2006
GED - undefined
Kisubi High School
10-2004
Skills
- Risk assessment
- Site patrolling
- Incident report generation
- First aid
- File and records management
- Security personnel training
- Public safety management
- Police liaison
- Emergency response
- Daily incident reporting
- Crime prevention
- CCTV operation
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of 100 staff members.
Certification
PILB Unarmed License
Languages
English
Full Professional
Timeline
SECURITY OFFICER/Team Leader
American Hospital
09.2021 - 10.2024
SECURITY OFFICER/CCTV OPERator
Armani Hotel
09.2016 - 09.2019
High School Diploma - undefined
World Ahead Senior Secondary School
GED - undefined
Kisubi High School
SECURITY OFFICER
MGM RESORTS ,The Cosmopolitan
2025 - Current
Bachelor of Public Administration & Management -
ST Lawrence University