Emmanuel McCuthison
Antioch,TN
Summary
Results-driven General Manager with 10+ years of experience in leading and optimizing retail operations. Proven track record in turning around underperforming stores, achieving top-ranking status in both regional and company-wide metrics. Expertise in team leadership, operational efficiency, and strategic planning. Strong communicator with a talent for fostering customer-centric environments and driving revenue growth. Committed to delivering exceptional business results through innovative solutions and a hands-on leadership approach.
Overview
18
18
years of professional experience
Work History
General Manager
TireDiscounters
Nashville, TN
02.2019 - Current
- Encouraged, trained and disciplined employees to maximize performance
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency
- Tracked weekly sales to develop senior leadership reports for business development planning
- Fostered strong relationships with customers and suppliers
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout
- Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction
- Motivated and led team members to work together to achieve targets
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
Team Leader
Volkswagen Of Chattanooga
Chattanooga, TN
05.2012 - 02.2019
- Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Operated hand and power tools to clear jams, adjust positions and trim rough edges
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Fostered positive employee relationships through effective communication, training and development coaching
- Communicated and coordinated with multiple departments to achieve top results
- Integrated process improvements to increase overall workflow
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays
- Delegated daily tasks to team members to optimize team productivity
Coach Floor Supervisor
Amazon
Chattanooga, TN
04.2010 - 10.2011
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Monitored performance of 5 to 20 team members to develop optimization plans
- Oversaw weekly team schedule for personnel
- Addressed employee issues and conflicts to provide input, feedback and coaching
Manager
Express Oil Change & Tire Engineers
Chattanooga, TN
02.2007 - 04.2010
- Managed day-to-day operations, including supervision and assignment delegation for 10-member team
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Led employee performance reviews and discussed improvement strategies with each team member
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Maintained open and professional team relationships to quickly identify and resolve issues
- Enhanced team member productivity by improving monitoring systems and motivational strategies
- Coached new team members on job tasks and performance strategies
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Analyzed employee workloads to meet seasonal fluctuation needs
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
Education
Bachelor of Science - Business Administration/General Studies
Southeast Missouri State University
Cape Girardeau, MOAssociate of Science - Liberal Arts And General Studies
Lincoln Trail Community College
Robinson, ILSkills
- Cross-functional team management
- Vendor relationships
- Performance improvements
- Customer retention
- Supervision and training
- Policy/program development
- Goal setting
- Variance and risk analysis
- Financial document control
- Staff training and development
- Customer relationship management
- Calm under pressure
- Team building and motivation
- Team training and development
- Employee scheduling
- Sales expertise
- Schedule management
- Recruiting and Hiring
- Leadership and team building
- Financial Management
- Inventory control
- Computer-savvy
- Inventory management
- Operations management
- Communication skills
Accomplishments
- Received the "Beacon Award" for achieving over $250k in profit in one quarter.
- Received the "Most Trusted Store Award"
- As General Manager, I led two underperforming stores to become the top performers in both regional and company-wide percentage growth. Through strategic leadership, focused staff training, and targeted marketing initiatives, I successfully transformed these stores into models of growth and success.
Timeline
General Manager
TireDiscounters
02.2019 - Current
Team Leader
Volkswagen Of Chattanooga
05.2012 - 02.2019
Coach Floor Supervisor
Amazon
04.2010 - 10.2011
Manager
Express Oil Change & Tire Engineers
02.2007 - 04.2010
Bachelor of Science - Business Administration/General Studies
Southeast Missouri State University
Associate of Science - Liberal Arts And General Studies
Lincoln Trail Community College
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