EMMANUEL MEKHAIL
Farmington
Summary
IT Help Desk, Retail Coworker, Cook with over 3 years of experience excelling in fast-paced environments, adept at enhancing customer satisfaction and team cohesion. Demonstrates strong skills in customer service, problem-solving, and effective communication, ensuring operational efficiency and compliance with health standards. Committed to leveraging teamwork abilities to foster a positive work environment and deliver exceptional service. Able to adapt anywhere, and learn quick.
Overview
3
3
years of professional experience
Work History
IT Help Desk
University of Minnesota
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Taking phone calls for various different reasons and answering emails for the Help Desk.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment, using Slack as communication.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Coworker
Kwik Trip
09.2022 - 04.2024
- Assisted customers in finding products, enhancing customer satisfaction
- As a cashier, talked to people constantly and helping them with any issue
- Performed various tasks including stocking, cooking, and waste management
- Maintained a collaborative work environment
- Counted and balanced cash drawer, ensuring accuracy
- Enhanced customer satisfaction by efficiently managing transactions and queries
- Learned to be a team player, doing what was asked of me efficiently, and effectively
Cook
Dominos
10.2021 - 09.2022
- Maintained high standards of food safety, ensuring compliance with health regulations
- Trained new staff in cooking techniques, enhancing team skills and cohesion
- Passionately crafted high-quality pizzas, consistently receiving positive customer feedback, and many tips
- Made sure store was cleaned at all times, and workplace was a good environment to work in
- Efficiently led pizza station, enhancing order fulfillment speed during rush hours
Education
Bachelors - Information Technology Infrastructure
University of Minnesota - Twin Cities
Minneapolis, MN05-2028
High School Diploma -
Farmington High School
Farmington, MN05-2024
PSEO -
Inver Hills Community College
Inver Grove Heights, MN05.2024
PSEO -
Metro State University
St. Paul, MN05.2024
Skills
- Teamwork
- Problem Solving
- Customer Service
- Communication
- Reliability and punctuality
- Problem-solving
Timeline
IT Help Desk
University of Minnesota
11.2024 - Current
Retail Coworker
Kwik Trip
09.2022 - 04.2024
Cook
Dominos
10.2021 - 09.2022
PSEO -
Inver Hills Community College
PSEO -
Metro State University
Bachelors - Information Technology Infrastructure
University of Minnesota - Twin Cities
High School Diploma -
Farmington High School
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