Emmanuel Mendez
The Villages,FL
Summary
Experienced retail and hospitality professional with a strong background in leadership roles, including General Manager and Assistant Store Manager. Demonstrated success in driving business growth, enhancing customer satisfaction, and effectively managing teams. Skilled in providing exceptional customer service, overseeing logistics, and handling cash transactions.
Overview
18
18
years of professional experience
Work History
Massage Therapist - Independent Contractor
Perfect Touch Massage
01.2007 - Current
- Performed various massage techniques including Swedish, deep tissue, and hot stone massages to alleviate muscle tension and promote relaxation
- Customized massage sessions based on client's specific needs and preferences, providing a personalized experience
- Maintained a high level of professionalism and confidentiality while interacting with clients during massage therapy
- Managed appointment scheduling system efficiently, optimizing my availability while accommodating client preferences
General Manager
Stretch Zone
03.2020 - 11.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented customer loyalty programs resulting in increased repeat business
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
Assistant Store Manager
Village pack and ship
11.2018 - 03.2020
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Managed cash handling procedures, verifying accuracy
- Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
Lead alarm dispatcher
Alarm partners
05.2017 - 09.2018
- Promoted to the position of lead dispatcher within one year
- Responded promptly to service calls from customers experiencing technical difficulties with their alarm systems
- Collaborated with sales team members to provide technical support during pre-sales consultations with potential customers
Stockroom/freezer lead
Publix
05.2016 - 04.2017
- Efficiently restocked shelves with inventory, ensuring products were organized and easily accessible for customers
- Maintained accurate inventory records by conducting regular stock counts
- Collaborated with team members to unload delivery trucks and transport merchandise to the sales floor
- Assisted customers in locating specific items and provided recommendations based on their needs
- Ensured shelves were clean, neat, and properly labeled at all times
Customer Service Expert
The UPS Store
01.2013 - 04.2016
- Customer service, Logistics expert, keyholder at multiple locations in Palm Beach County
- Processed and prepared shipping documents, including bills of lading, invoices, and customs forms
- Coordinated with carriers to schedule pickups and deliveries based on customer requirements
- Maintained a high level of accuracy and attention to detail while packaging items
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Education
Associate - Massage therapy
Palm Beach State College
Boca Raton, FL01.2007
Diploma -
Olympic Heights Community High School
Boca Raton, FL01.2004
Skills
- Operations management
- Team player
- Customer service
- Multitasking and organization
- Transaction Management
- Proficient in Cash Operations
- Effective Time Management
- Friendly, positive attitude
- Problem-solving
Timeline
General Manager
Stretch Zone
03.2020 - 11.2024
Assistant Store Manager
Village pack and ship
11.2018 - 03.2020
Lead alarm dispatcher
Alarm partners
05.2017 - 09.2018
Stockroom/freezer lead
Publix
05.2016 - 04.2017
Customer Service Expert
The UPS Store
01.2013 - 04.2016
Massage Therapist - Independent Contractor
Perfect Touch Massage
01.2007 - Current
Associate - Massage therapy
Palm Beach State College
Diploma -
Olympic Heights Community High School
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