Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Emmanuel Mendez

Emmanuel Mendez

Phoenix

Summary

Dynamic and reliable professional with extensive experience at Goodwill Store, excelling in donation processing and staff training. Proven ability to enhance donor experiences and streamline operations, contributing to meeting monthly donation goals. Skilled in emotional awareness and team leadership, fostering collaboration to achieve organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Donation Attendant

Goodwill Store
05.2024 - 03.2025
  • Sorted and performed quality control measures of donated items.
  • Maintained organized and clean worksite.
  • Assisted in loading and unloading of transport trucks.
  • Prepared shipments of items for transport to alternate locations.
  • Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
  • Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
  • Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
  • Implemented inventory management techniques to optimize storage space utilization for incoming donations.
  • Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
  • Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
  • Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Respectfully communicated with diverse population of volunteers and employees.
  • Coordinated with transportation teams for timely pick-up of large-scale donations from homes or businesses.
  • Ensured data accuracy by accurately inputting donor information into the database system as needed.
  • Complied with company privacy policies to uphold confidentiality of donors and recipients.
  • Provided support in other areas within the organization as required during busy periods or staff shortages.
  • Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
  • Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
  • Ensured compliance with health and safety regulations while handling various types of donations.
  • Opened and closed facility according to operating hours to secure donations and funds.
  • Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
  • Established positive relationships with local businesses, securing ongoing partnerships for donation drives and community events.
  • Led group discussions and activities to meet different community needs.

Painter

C&J Painting
10.2016 - 03.2017
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
  • Kept accurate records of paint supplies and other materials.
  • Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
  • Mixed and blended paints according to specified colors and consistency.

Caregiver

Ventana Winds Retirement Home
05.2019 - 02.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Cart Attendant

Walmart
01.2018 - 03.2018
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
  • Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
  • Offered carts to patrons.
  • Assisted customers with loading and unloading purchases, providing exceptional service and support.
  • Collected carts left in parking areas and returned to retail stores.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
  • Cleaned carts and repaired broken or damaged parts.

Caregiver

Ventana Winds Retirement Home
12.2016 - 02.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Paintor

C&J Painting
02.2014 - 03.2016
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
  • Taped off areas to prevent overspray and other accidents.
  • Utilized brushes and rollers to create various textures.

C&J Painting

House Preparation
07.2014 - 03.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Avon
01.2012 - 01.2013
  • Maintained orderly and secure environment for patrons and staff.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma - English Literature

Arizona Charter Academy
16025 N Dyasart Rd
05.2006

Skills

  • Reliability and punctuality
  • Motivational skills
  • Donation processing
  • Cleanliness and hygiene
  • Merchandise display
  • Cash handling proficiency
  • Loss prevention strategies
  • Referral coordination
  • Staff education and training
  • Program planning
  • Emotional awareness
  • Interdisciplinary collaboration
  • Progress evaluations
  • Patient assessment
  • Trauma-informed care
  • Team leadership
  • Behavioral health
  • Administration and management
  • Type specialized care
  • Progress evaluations understanding

Certification

Walkie Stacker Operations

Walkie Stacker/ Fork Lift certified

1/14/2025 expire in 2028

Timeline

Donation Attendant

Goodwill Store
05.2024 - 03.2025

Caregiver

Ventana Winds Retirement Home
05.2019 - 02.2020

Cart Attendant

Walmart
01.2018 - 03.2018

Caregiver

Ventana Winds Retirement Home
12.2016 - 02.2018

Painter

C&J Painting
10.2016 - 03.2017

C&J Painting

House Preparation
07.2014 - 03.2015

Paintor

C&J Painting
02.2014 - 03.2016

Store Manager

Avon
01.2012 - 01.2013

High School Diploma - English Literature

Arizona Charter Academy

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Emmanuel Mendez