Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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EMMANUEL MORGAN

Nashville,TN

Summary

High-achieving customer relationship manager with a proven track record in enhancing retention and driving account growth. Expertise in developing strategic account plans that elevate customer satisfaction. Strong analytical skills combined with a commitment to fostering authentic relationships with clients and team members.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

Cube
Remote
11.2023 - Current
  • Oversee partnerships with MM - ENT customers; responsible for retainment, upselling, cross-selling, and driving overall value for book of business (80+ in total)
  • Grew team to five total members, mentoring/coaching additional three hires after being the second-ever AM hire myself
  • Promoted to Sr. Account Manager in March '25
  • Average quota attainment over five full quarters: U4R ARR of 112%, expansion of 92%.

Account Executive/Senior Account Manager

Metadata.io
Austin, TX
04.2022 - 11.2023
  • Began as 12th overall hire on Series B sales team (hybrid role) and transitioned to full time account management in Q3
  • Nurtured customer relationships by initiating value-added engagement with DMs, resulting in increased client retention and advocacy.
  • Proactively identified/addressed client concerns, strategizing internally and externally around them, ultimately mitigating churn and maintaining a high level of customer satisfaction (greater than 90% customer NPS).
  • Managed book of business that includes 60+ customers on small team of just 4, averaging 94% to quota (no one on the team met quota), primarily renewing contracts ranging from $20K-$260K annually

Account Executive

G2
Austin, TX
04.2021 - 04.2022
  • Hybrid sales role; increased GRR & NRR by 8 & 12 points while acquiring 14 new logos
  • Built channel strategy & the product itself as 3rd overall member of the team overseeing the "Data Solutions" offering
  • Handled renewals for clients paying $30K-$125K annually and surpassing lofty quota by >6% each quarter

Business Development Manager

GLG
Austin, TX
07.2018 - 04.2021
  • Promoted 3 times in < 3 years, most recently to Business Development Manager
  • Negotiated contracts between $25K-350K with top level execs at investment management firms
  • Achieved distinctive rating in 2019, one of only 4 in company to earn "distinctive" label with 10/10 rating
  • Generated over $4M in revenue in 2020: 118% to quota (highest in business unit of 75), was on pace for 131% to quota in H1 2021

Client Solutions Representative

Echo Global Logistics
Atlanta, GA
06.2017 - 07.2018
  • Initiated and managed account relationships (entry-level sales)
  • Received award for bringing in the most new buying accounts for Q3 in Atlanta office
  • Ranked 2nd nationally between summer training classes for accumulated gross profit

Education

Bachelor of Science - Marketing, Professional Sales

The University of Alabama
Tuscaloosa, AL

Skills

  • Improving retention, customer relationships
  • Identifying gaps, accelerating customer satisfaction
  • Strategic account planning & prioritization
  • Contract negotiation & solution selling
  • Cross-functional collaboration
  • Strong/effective writing style
  • Scrappy with limited internal resources
  • Presentation, forecasting ownership

Affiliations

  • Board Member: Crohn's & Colitis Foundation
  • Mentor: Upnotch (Professional Networking Platform)
  • "Joyful" employee award winner for 2024 @ Cube
  • Rookie of the Year award winner @ Echo Global Logistics

Timeline

Senior Account Manager

Cube
11.2023 - Current

Account Executive/Senior Account Manager

Metadata.io
04.2022 - 11.2023

Account Executive

G2
04.2021 - 04.2022

Business Development Manager

GLG
07.2018 - 04.2021

Client Solutions Representative

Echo Global Logistics
06.2017 - 07.2018

Bachelor of Science - Marketing, Professional Sales

The University of Alabama

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