Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emmanuel Muniz

2828 Glenn Hills Cir Augusta,GA

Summary

Business-conscious General Manager bringing over 10 years of experience in food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Overview

19
19
years of professional experience

Work History

Service Manager

Darden Restaurants, Olive Garden
Aiken, SC
2023.07 - Current
  • Strengthened communication skills through regular interactions with others.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Collaborated with other departments to coordinate events and promotions.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

Restaurant Area Supervisor

McDonald's
North Augusta, SC
09.2020 - 12.2022
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Conducted internal audits at 7 sites to verify compliance and standardization of processes across facilities.
  • Oversaw daily operations in food cost with 19 store

Training Store General Manager

Popeye's® Louisiana Kitchen
Hephzibah, GA
07.2018 - 08.2020
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.

Owner/Operator

Dominos Pizza Inc.
Fall River, MA
02.2012 - 02.2018
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Sold to Partner before moving out of state

Store Manager

McDonald's
Luquillo , Puerto Rico
06.2005 - 05.2009
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised staff preparing and serving [Number] meals per day.
  • Prepared and led food service training programs to teach staff various tasks.
  • Coached team employees on correct methods to complete [Type] and [Type] tasks.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

BBA - Business Administration And Management

MBTI Business Training Institute
Santurce, PR
05.2011

Skills

  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Sales professional
  • Employee training
  • Operational budgeting
  • Staff training and development
  • Accurate cash handling
  • Supervision and training
  • Recruiting and hiring

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

Hamburger University, Serve Safe

Timeline

Service Manager

Darden Restaurants, Olive Garden
2023.07 - Current

Restaurant Area Supervisor

McDonald's
09.2020 - 12.2022

Training Store General Manager

Popeye's® Louisiana Kitchen
07.2018 - 08.2020

Owner/Operator

Dominos Pizza Inc.
02.2012 - 02.2018

Store Manager

McDonald's
06.2005 - 05.2009

BBA - Business Administration And Management

MBTI Business Training Institute

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Emmanuel Muniz