Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline

Emmanuel Ndiokho

Human Resources Business Partner
Summerville,SC

Summary

As an HR professional who has successfully optimized processes such as employee onboarding, grievance investigations, and legal risk management. This led to a 30% reduction in time-to-fill and a 25% increase in new hire retention through training and mentorship programs. Additionally, employee relations escalations decreased by 20% and overall employee satisfaction improved.

Overview

16
16
years of professional experience

Work History

Assets Protection Investigator

Walmart
04.2023 - Current
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention-related issues.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Collaborated with front-end team to develop and implement innovative cash shortage prevention strategies, resulting in 20% reduction in cash discrepancies and savings of $50,000 annually.
  • Led cross-functional teams in conducting regular audits and inspections, identifying vulnerabilities, and implementing targeted risk mitigation strategies; achieved a 15% reduction in property and financial losses while enhancing operational resilience.
  • Conducted comprehensive investigations into suspected internal theft and fraud incidents, resulting in the identification and termination of three employees, saving the company $20,000 in potential losses.
  • Detected, investigated, and promptly reported 15+ suspicious activities to the operations manager; mitigated potential risks and safeguarded the company's financial interests, resulting in zero losses.
  • Led cross-functional team in developing and implementing safety and security policies and procedures aligned with industry best practices, resulting in 100% compliance and improved safety culture throughout the organization.
  • Conducted routine maintenance on the company's alarms and security systems, ensuring optimal functionality and minimizing downtime, resulting in a 20% reduction in false alarms and enhancing overall security measures.

Outpatient Registrar

Summerville Medical Center
07.2021 - 06.2022
  • Conducted comprehensive patient interviews, capturing vital account information with 100% accuracy at workstation and bedside; streamlined patient onboarding process and reduced errors by 40%.
  • Implemented a proactive customer service approach, resulting in a 20% decrease in customer complaints and a 15% increase in customer satisfaction scores.
  • Streamlined insurance verification process, obtaining pre-certification/authorization for all cases, resulting in a 25% reduction in claim denials and ensuring timely and accurate reimbursement.
  • Executed precise calculations and efficiently collected patient liability amounts with 100% accuracy, ensuring seamless financial transactions and avoiding billing discrepancies.
  • Understand/explain policies regarding services, pricing, insurance billing, and account payment.
  • Implemented robust monitoring systems and audits to ensure compliance with cash handling policies, resulting in a 20% reduction in cash discrepancies and improving financial accountability.
  • Developed and executed comprehensive training programs for the team, ensuring compliance with HIPAA regulations and minimizing the potential for security breaches in handling confidential patient information.

Engineer/Maintenance

Wingate By Wyndham
11.2017 - 03.2020
  • Conducts room care inspections and provides maintenance services as needed.
  • Implemented a comprehensive repair tracking system, reducing average repair time by 30% and improving guest satisfaction scores by 15%.
  • Immediately report any health and safety incident, unsafe conditions, or malfunctioning equipment to the supervisor or manager on duty.
  • Respond courteously and promptly to all guest questions and requests to ensure guest satisfaction.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Revitalized hotel appearance and functionality through meticulous maintenance efforts, such as repainting walls, repairing furniture, troubleshooting electrical issues, and fixing leaking faucets; contributed to an enhanced guest experience and improved overall hotel ratings.
  • Enhanced equipment performance by dismantling and replacing faulty components, ensuring seamless operation, and minimizing delays; resulted in a 20% increase in the usage of the affected room and saved over 50 hours of room downtime per month.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Executed tasks within time and budget constraints.

Human Resources and Admin Coordinator

Hotel Rialto Limited
05.2015 - 12.2016
  • Orchestrated end-to-end recruitment process, from requisition posting to offer letter issuance, resulting in a 30% decrease in time-to-hire and a 40% increase in the qualified candidate pool.
  • Streamlined and facilitated new hire onboarding process for 50+ employees, collaborating with HR, IT, and departmental managers to ensure seamless transition; achieved 90%+ satisfaction rating among new hires in an anonymous feedback survey.
  • Orchestrated HR support initiatives, addressing various employee relations matters such as absence and health issues, conducting and capability, and grievance matters. Employed efficient problem-solving techniques to resolve issues and foster positive employee experiences swiftly. Achieved a 20% reduction in employee escalations and enhanced overall employee satisfaction.
  • Implemented and enforced company-wide safety protocols, resulting in a 40% reduction in workplace accidents and injuries, ensuring employee well-being and compliance with industry standards.

Human Resources Coordinator

Telecgsm Limited
08.2009 - 04.2015
  • Conducted comprehensive skills-based tests and competency-based interviews for 50+ candidates, ensuring alignment with role requirements and reducing time-to-hire by 30%.
  • Designed and facilitated tailored training and development programs for new hires based on their specific job roles, equipping them with the necessary skills and knowledge to excel in their positions, leading to increased team performance and employee satisfaction.
  • Developed and implemented a comprehensive Performance Management System (PMS), streamlining staff evaluations and identifying targeted training opportunities resulting in a 20% increase in employee productivity and a 15% reduction in turnover rate.
  • Implemented a comprehensive training program tailored to address performance gaps identified during appraisals, utilizing data-driven insights to design targeted skill development modules. Resulted in a 25% increase in overall team productivity and a 30% decrease in performance-related obstacles.
  • Managing the end-to-end learning & development processes which includes designing in-house and 3rdparty trainings for the staff - a blended approach to learning which could be onsite or offsite.
  • Developed and implemented a comprehensive data validation process, resulting in a 95% accuracy rate of employee records and reducing time spent on data cleanup by 50%.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Developed and managed a comprehensive process for employee employment verifications and unemployment paperwork, ensuring accuracy and efficiency, mitigating potential risks, and facilitating seamless transitions during both onboarding and termination.

Retail (Sales) Store Supervisor

Telecgsm Limited
08.2007 - 07.2009
  • Led a high-performing team of retail officers in delivering exceptional customer service, resulting in an impressive 95% customer satisfaction rating and a 20% increase in customer retention.
  • Implemented mobile software installation process for customers, resulting in 20% increase in sales and 30% reduction in returns due to faulty phones detected and resolved at the shop level before escalation to the Care Centre for further diagnosis.
  • Nurtured a collaborative spirit within the team by organizing knowledge-sharing sessions and fostering open communication channels, resulting in a 30% increase in innovative ideas and a 25% improvement in overall project quality.
  • Increased the sale of 5+ low performing items such as phones and accessories by 20% by using merchandising techniques that included product placement and visual strategies.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.

Education

M.B.A - Human Resource Management and Healthcare Management

Charleston Southern University, North Charleston, SC
04.2021

M.Sc. - Environmental Management and Chemistry

University of Lagos, Lagos, Nigeria
12.2016

Bachelor of Science - Cell Biology and Genetics

University of Lagos, Lagos, Nigeria
12.2001

Skills

  • Performance Management
  • Change Management
  • Recruiting
  • Employee Orientation
  • Talent Acquisition Management
  • Excellent Execution and Interpersonal Skills
  • Analytical And Problem-Solving Skills
  • Decision Making Skills and Time Management Skills

Additional Information

  • Authorized To Work in The US for Any Employer.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Assets Protection Investigator - Walmart
04.2023 - Current
Outpatient Registrar - Summerville Medical Center
07.2021 - 06.2022
Engineer/Maintenance - Wingate By Wyndham
11.2017 - 03.2020
Human Resources and Admin Coordinator - Hotel Rialto Limited
05.2015 - 12.2016
Human Resources Coordinator - Telecgsm Limited
08.2009 - 04.2015
Retail (Sales) Store Supervisor - Telecgsm Limited
08.2007 - 07.2009
Charleston Southern University - M.B.A, Human Resource Management and Healthcare Management
University of Lagos - M.Sc., Environmental Management and Chemistry
University of Lagos - Bachelor of Science, Cell Biology and Genetics
Emmanuel NdiokhoHuman Resources Business Partner