Emmanuel Ndumanya
San Jose,CA
Summary
Results-driven professional with over 5 years of experience in project control, data analysis, and financial management. Proven track record in maintaining and controlling budgets, creating and managing projects, and delivering high-quality results within tight deadlines. Proficient in tools like Oracle Primavera, Tableau, and Salesforce, with strong analytical and problem-solving skills. Seeking a role in Budget Management or Project Management where I can leverage my expertise in financial reporting, cost control, and resource allocation to drive continuous improvement and ensure compliance
Overview
5
5
years of professional experience
Work History
DATA CENTER PROJECT CONTROLLER
ARCADIS@GOOGLE
2022.04 - 2024.03
- Over a year, I have created 477 projects while maintaining 95% of our two days' Service-level objectives (SLO) for each requisition to be resolved
- Maintain and control budgets from the ORACLE Primavera Contract Management
- Create projects in Primavera Contract Management and Primavera P6
- Delete and financially close the contract in CM Change Order
- Bypass and Return Approval workflow
- Add initiator and user roles to the workflows
- Update the Partner Portal if the PO owner needs to be added or corrected
- Work with the cross-functional team at the backend to resolve bug tickets
- Facilitate user requests to access the client PMIS platform
- Create a new vendor in the CM and add a new vendor to an ongoing contract
MEDICAL BILLING SPECIALIST
AZALEA HEALTH
2021.03 - 2022.04
- Code review & charge entry verification to ensure accurate patient charges
- Supported issue resolutions on claims to resolve problems quickly and efficiently
- Reported up-to-date analytics (insurance, Diagnosis, patients' information) to LADMC Doctors
- Documented 20-30 patients' billing information daily, five days a week
CUSTOMER QUALITY DATA ANALYST
LUMENTUM
2021.02 - 2021.12
- Analyzed over 2000 customer feedback data related to product and service lifecycle to enhance customer focus and improve customer-perceived quality
- Consistently met deadlines for data-gathering projects, showcasing excellent time management skills.
- Conducted customer interviews and online surveys to collect valuable data for analysis
- Successfully resolved requests within team PRP (Problem Resolution Procedure) Aging Project, ensuring customer satisfaction and timely resolution.
SCREENING ASSOCIATE
MILESTONE@Meta
2020.07 - 2021.03
- Ensured the safety of employees and visitors by administering screening questions and temperature checks before allowing admission to the building
- Worked within a diverse, inclusive team with other client service providers, including security
- Owned all front end screening policies and escalated to management as needed
TOTAL CUSTOMER EXPERIENCE ANALYST II
SEAGATE TECHNOLOGY
2019.08 - 2020.05
- Organized meetings with all the resources needed in place for team events/office meetings
- Designed customer scorecard categories and sub-measures for existing and proposed internal metrics to track customer data
- Managed multiple tasks related to TCE metric research and gathered all customer insights through QBR/listening post
- Collaborated with different teams (OEM/Cloud/Distribution/Etailer/Edge & Emerging Market) to work on customer journey maps
- Collaborated with HR on the communication of storytelling of our customer's experience using our product.
Education
MBA - Marketing & entrepreneur
Santa Clara University
Santa Clara, CA05.2021
MASTER OF ARTS & SCIENCE - EDUCATIONAL LEADERSHIP
Santa Clara University
Santa Clara, CA08.2018
BACHELOR OF ART & SCIENCE - COMMUNICATION
Santa Clara University
Santa Clara, CA05.2017
Skills
- Agile
- JIRA
- Looker Studio
- Microsoft SharePoint 365 (Word, Excel, Access, PowerPoint, Outlook, Adobe Illustrator
- ORACLE Primavera Contract Management
- SAP
- Salesforce
- Servant Leadership
- Tableau
- Project Reporting
- Scope Management
- Technical knowledge
- Documentation And Reporting
- Vendor Selection
- Team Leadership
- Customer Relationship Management
Accomplishments
- Men's Basketball Award | 2018
- James D. Farwell Award: Male Academic & Athletic
Timeline
DATA CENTER PROJECT CONTROLLER
ARCADIS@GOOGLE
2022.04 - 2024.03
MEDICAL BILLING SPECIALIST
AZALEA HEALTH
2021.03 - 2022.04
CUSTOMER QUALITY DATA ANALYST
LUMENTUM
2021.02 - 2021.12
SCREENING ASSOCIATE
MILESTONE@Meta
2020.07 - 2021.03
TOTAL CUSTOMER EXPERIENCE ANALYST II
SEAGATE TECHNOLOGY
2019.08 - 2020.05
MBA - Marketing & entrepreneur
Santa Clara University
MASTER OF ARTS & SCIENCE - EDUCATIONAL LEADERSHIP
Santa Clara University
BACHELOR OF ART & SCIENCE - COMMUNICATION
Santa Clara University
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