Emmanuel Ngoran
Cottage Grove,MN
Summary
Results-driven accounting specialist with TEK Citadel LLC, adept at resolving complex billing issues and enhancing records management through innovative digital solutions. Proven expertise in accounts payable and receivable, complemented by strong problem-solving and communication skills. Successfully streamlined processes, leading to improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounting 1 specialist
TEK Citadel LLC
Rochester, USA
01.2022 - Current
- Download data from a third-party site to enter into an internal database, while maintain tracking log
- High degree of accuracy and attention to detail
- Performed AP processes by paying shipper invoices according to the terms of the shipping contract.
- Performed AR processes by invoicing the buyer for the cost of product and shipping based on the agreed contract.
- Resolved AP/AR issues when need be. Tracing the root cause of the issue and making sure the appropriate amount was paid according to the contract agreement.
- Implemented digital-filing solution that improved records management and customer follow-up processes.
- Maintain appropriate documents, reports and files in order to comply with all applicable laws and policies
- Resolve customer payment concerns. Processed advances and invoices on trains.
- Ensured effective communication with different departments to endure customer satisfaction.
- Prioritized my work from oldest to newest per company policies and based on request from management.
- Perform other duties as assigned
- I have strong technology skills, including MS Office Suite and an ability to leverage technology in work processes.
- Used different systems like CMIS, Webdocs, Outlook, Chrome, MS Ecxel, GM 400 etc to do daily tasks.
- Managed internal and external customer inquiries regarding trains and contracts to name a few.
- Attended daily meetings to give updates on personal workflow and also to resolve pending issues requiring supervisor attention.
- Responding to email requests.
- Report directly to my supervisor.
- Available for overtime when necessary
- Proactively monitor E-billing progress, including status reporting.
- Revise and resubmit short-paid and rejected invoices.
- Responsible for the analysis, coordination, and resolution of billing issues, including ensuring appropriate communications with involved parties is consistently maintained.
- Ability to understand, communicate, and explain complex billing arrangements with/to senior lawyers and management.
Data Entry Clerk/customer service representative
US BANK
Saint Paul, USA
01.2018 - 07.2022
- Download data from a third-party site to enter an internal database, while maintain tracking log
- High degree of accuracy and attention to detail
- Implemented digital-filing solution that improved records management and customer follow-up processes.
- Created a cash flow surge after resolving months of backlogged adjustments to accounts receivables.
- Maintain appropriate documents, reports and files in order to comply with all applicable laws and policies
- Complete daily reconciliation report to balance PMS deposits to bank deposits
- Responding to email requests. check reissues and stops
- Report directly to my supervisor.
- Available for overtime when necessary
- Communicated with peers on issues that needed clarity to ensure good productivity and employee satisfaction.
- Prioritized my work from oldest to newest per company policies and based on request from management.
Education
Master of IT - Infomration Technology Management
Western Governos University
07-2025
Skills
- Data entry
- Order processing
- Word processing
- Spreadsheet programs
- Database programs
- Invoicing systems
- Inventory systems
- CRM platforms
- Administrative support
- Purchasing
- Shipping
- Receiving operation
- Account records management
- Document storage
- Cloud-based systems
- Accounts payable
- Accounts receivable
- Project management
- Customer service
- Problem solving
- Time management
- Technology integration
- Accounting management assessment
- Bank reconciliation
- Database management
- Communication skills
- Attention to detail
- Data analysis
Certification
SECURITY +
NETWORK +
A+
SCRUM CERTIFIED
Languages
English
Professional
French
Limited
References
References available upon request.
Timeline
Accounting 1 specialist
TEK Citadel LLC
01.2022 - Current
Data Entry Clerk/customer service representative
US BANK
01.2018 - 07.2022
Master of IT - Infomration Technology Management
Western Governos University
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