Emmanuel Nkadji
Silver Spring,MD
Summary
Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations.
Overview
13
13
years of professional experience
Work History
Lot Attendant, Flooring, Delivery Specialist
Home Depot
Aspen Hill, MD
01.2011 - Current
- Makes sure that all customer orders from Lumber are pulled out and time and are ready for delivery before drivers come to pick them
- Maintained cleanliness, neatness and organization of customer areas.
- Directed drivers to parking spots.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Greeted customers and provided assistance to ensure a smooth check-in process.
- Provided excellent customer service by responding quickly to requests and addressing complaints in an efficient manner.
- Coordinated with tow truck operators when abandoned vehicles were located on site.
- Communicated with customers via phone or email to confirm reservations or answer questions about services offered at the lot.
- Updated records of vehicle arrivals and departures daily using computerized systems.
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Drafted reports outlining operational status updates, cost savings initiatives.
- Collaborated with other departments on projects related to product distribution and delivery strategies.
- Handled escalated situations involving driver disputes or other urgent matters promptly.
- Coordinated with vendors and customers to ensure smooth delivery processes.
- Processed orders accurately according to customer requirements.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Utilized problem solving skills when dealing with difficult situations.
- Assisted with the loading and unloading of merchandise from trucks at warehouse locations.
- Resolved customer complaints promptly and professionally.
- Responded quickly to emergency calls during shifts as needed.
- Documented all deliveries accurately on daily log sheets.
- Loaded delivery items into vehicle.
- Adhered to all safety regulations while driving vehicles.
- Resolved issues encountered during the delivery process professionally.
- Managed time effectively to meet deadlines consistently.
Truck Loader
Robinson Group Properties
Silver Springs, MD
- Maximized truck space by loading efficiently.
- Unloaded initial shipments and placed on correct delivery trucks.
- Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
- Operated a variety of equipment such as dollies, hand-trucks, pallet jacks. to transport product throughout the warehouse.
- Stacked goods onto shelves according to size, type and quantity specifications.
- Loaded and unloaded trucks using forklift, pallet jack and hand truck.
- Maintained cleanliness of work area at all times by sweeping floors, cleaning up spills.
- Observed proper lifting techniques when manually loading or unloading freight from trucks.
Education
High School Diploma -
Dschang Classic Highschool
Dschang, Cameroon07-1998
Skills
- Time management abilities
- Adaptability and Flexibility
- Task Prioritization
- Effective Communication
- Adaptability
- Problem-Solving
- Attention to Detail
- Interpersonal Communication
- Interpersonal Skills
- Decision-Making
- Professional Demeanor
- Active Listening
- Problem-solving abilities
- Organizational Skills
- Self Motivation
- Teamwork and Collaboration
- Reliability
- Client Service
- Vehicle operation
Accomplishments
- 10/11/23: Home Depot Platinum Award for living core values
- 10/13/21: Home Depot Associate Homer Core Value Award
- 07/08/20: Home Depot Excellent customer service Award
- 11/07/16: Home Depot Associate Homer for improving loading scan up to 90% in delivery service
- 10/11/2023 Home Depot Platinum Award for living core values
Languages
English
Professional
Spanish
Professional
French
Full Professional
Timeline
Lot Attendant, Flooring, Delivery Specialist
Home Depot
01.2011 - Current
Truck Loader
Robinson Group Properties
High School Diploma -
Dschang Classic Highschool
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