Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Emmanuel Ogbonmwan

Hillside,NJ

Summary

Dedicated and results-oriented General Manager with over six years of experience in the fast-food industry, specifically at White Castle. Recognized for consistently exceeding performance targets and driving operational excellence. A proven track record of leadership, team development, and achieving exceptional customer satisfaction.

Overview

6
6
years of professional experience

Work History

General Manager

White Castle
06.2021 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Developed unique events and special promotions to drive sales.

Crew Manager

White Castle
01.2020 - 06.2021
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Led successful projects by effectively delegating tasks according to individual strengths and expertise.
  • Boosted productivity by setting clear goals and expectations for each crew member.

Team Member

White Castle
04.2018 - 01.2020
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

Bachelor of Science - Business Management

Kean University
Union, NJ
06.2027

High School Diploma -

Hillside High School
06.2017

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Staff Management
  • Customer Relations
  • Verbal and written communication
  • P&L Management
  • Budget Analysis
  • Budget Allocation
  • Performance Improvement
  • Complaint resolution
  • Anticipating Problems

Accomplishments

Achieved Operation Excellence Award two years consecutively, reflecting commitment to efficiency, quality, and customer service.


Recognized as General Manager of the Year for 2023, highlighting exceptional leadership and performance.

Timeline

General Manager

White Castle
06.2021 - Current

Crew Manager

White Castle
01.2020 - 06.2021

Team Member

White Castle
04.2018 - 01.2020

Bachelor of Science - Business Management

Kean University

High School Diploma -

Hillside High School

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Emmanuel Ogbonmwan