Summary
Overview
Work History
Education
Skills
References
Timeline
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EMMANUEL OGUNTOYE

Irving,TX

Summary

Proven track record in enhancing customer experiences, evidenced by my role at Hallmark Aviation where I streamlined check-in processes and elevated guest satisfaction. Skilled in loyalty program development and proficient in multiple languages, I excel in high-pressure environments, demonstrating exceptional problem-solving and communication abilities. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Hallmark Aviation
Dallas, TX
10.2021 - Current
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Greeted customers and provided ticketing assistance.
  • Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
  • Processed payments for tickets and checked passengers in for their flights.
  • Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
  • Issued refunds or credits when appropriate due to flight cancellations or delays.
  • Coordinated with airlines to ensure that all passengers were properly boarded on flights.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Monitored security checkpoints to ensure safety of passengers and staff members alike.
  • Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
  • Provided first aid assistance to passengers if needed during flight or while waiting at airport terminal.
  • Prepared daily activity reports detailing customer service issues encountered during shift.

Store Supervisor

EXON MOBIL
DALLAS, TX
12.2019 - 10.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science - Information Management

UNIVERSITY OF ILORIN
NIGERIA
07-2000

Skills

  • Loyalty Program Development
  • Room charging
  • Shift change management
  • Concierge support
  • Check-in coordination
  • Proficient Language Skills
  • Data entry proficiency
  • Data inputting
  • Loyalty promotion

References

References available upon request.

Timeline

Guest Service Representative

Hallmark Aviation
10.2021 - Current

Store Supervisor

EXON MOBIL
12.2019 - 10.2021

Bachelor of Science - Information Management

UNIVERSITY OF ILORIN

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EMMANUEL OGUNTOYE