Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmanuel Okello

Arlington,TX

Summary

Security-focused IT professional with 3+ years supporting enterprise environments and hands-on experience in cybersecurity monitoring, threat detection, and incident response. Currently hold the CompTIA CySA+, Security+, and Network+ certifications, with a deep passion for defensive security and continuous improvement. Built a robust personal home lab emulating SOC-type workflows (SIEM, IDS/IPS, firewall management, vulnerability scanning) and modeled incident response procedures following NIST 800-61. I am known for strong analytical skills, problem-solving under pressure, and proactive communication with cross-functional teams. Eager to bring a sharp eye for threats and a commitment to operational excellence to a SOC environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Systems Administrator – IT & Security

Prime Therapeutics
09.2022 - Current
  • Daily responsibilities include answering on average 30-40 calls a day as well as working technical chat for company portal. Assisted with implementing security patching and updates by communicating planned outages and changes to staff that call into the service desk.
  • Work with end users to resolve everyday issues and answer technical questions that may prevent users from working efficiently. Also communicated with end users and team leaders/supervisors work around solutions for issues that arise without documented solutions and communicate and escalate potential security incidents to tier 2 and 3 teams for further assistance.
  • Enforced security protocols for AWS, GCP, and Microsoft 365 environments by managing identity verification, access rights privileges. Ensured compliance with HIPAA and NIST 800-61 security frameworks to safeguard sensitive data and maintain regulatory standards.
  • Received multiple Service Desk Agent of the Month recognition award for quality of customer service provided to end users, as well as for the quality, accuracy, and adherence to established security protocols.
  • Developed and maintained internal knowledge base articles to streamline troubleshooting and training for the service desk team. Supported quarterly, organization-wide security awareness campaigns by educating users on MFA best practices and providing phishing prevention guidance.

Service Desk Analyst

Dallas County
04.2021 - 09.2022
  • Daily responsibilities included answering on average 30-50 calls and emails a day from customers and creating tickets and escalating the issue to other teams if the problem cannot be resolved at the service desk level.
  • Troubleshoot customers' technical problems over the phone and use the SCCM Remote Control tool to remote into the user's computer to further investigate, provide instruction, configure settings, etc. as needed.
  • Use Active Directory daily to create, administer, and configure multiple user accounts at a time by adding and deleting users, resetting passwords, and configuring organizational units and groups frequently.
  • Created KBs and documented solutions for common problems reported to the service desk. Also recorded protocols/procedures on how to complete tasks and what to do for certain situations that appear.

Server

54th Street Restaurant & Drafthouse
10.2020 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place orders, manage bills, and handle multiple financial transactions.

Education

Bachelor of Science - Mechanical Engineering (Not Finished)

University of Texas At Arlington
Arlington, Texas
05-2019

Associate of Science - Engineering (Not Finished)

Tarrant County College District
Arlington, Texas
12.2018

Skills

  • Cloud Platforms: AWS (IAM, EC2, S3, CloudTrail), GCP, Microsoft 365, Microsoft Entra ID (Azure AD)
  • Security Tools & Concepts: MFA, IAM, SIEM (concepts), IDS/IPS (Suricata, Zeek), Wireshark, Nessus, Nmap, HIPAA, NIST 800-61
  • Systems & Virtualization: Active Directory, Proxmox VE, pfSense, VMware/Citrix, Windows/Linux (Ubuntu, Debian, CentOS), macOS
  • Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, NAT, Firewalls, Packet Analysis
  • Scripting & Automation: PowerShell, Python, Bash, Git/GitHub

Certification

CompTIA CySA+ April 2015

  • Fundamental topics for a Cybersecurity Analyst including threat detection, vulnerability management, incident response, security monitoring, risk analysis, and leveraging tools like SIEM to identify and mitigate threats while maintaining compliance with industry standards.

CompTIA Security+ May 2022

  • Cybersecurity fundamentals, including network security, risk management, threat detection, incident response, encryption, access control, identity management, secure system architecture, and implementing security measures while ensuring compliance with industry standards.

CompTIA Network+ March 2021

  • Networking fundamentals, including configuring, managing, and troubleshooting wired and wireless networks, understanding network protocols, implementing security solutions, and ensuring the reliable operation of network devices, infrastructure, and technologies.

Timeline

Associate Systems Administrator – IT & Security

Prime Therapeutics
09.2022 - Current

Service Desk Analyst

Dallas County
04.2021 - 09.2022

Server

54th Street Restaurant & Drafthouse
10.2020 - 02.2021

Bachelor of Science - Mechanical Engineering (Not Finished)

University of Texas At Arlington

Associate of Science - Engineering (Not Finished)

Tarrant County College District