Emmanuel Okoro

Highly motivated IT client services professional seeking a challenging role to leverage expertise in customer services and contribute to innovative projects, ultimately improving productivity. With over 25 years of experience as an information technology professional, possesses excellent writing and communication skills utilized to effectively communicate with clients. Wide knowledge and experience in research concepts enable efficient problem-solving for clients. Strong background in computer fundamentals including data recovery, encryption, computer and internet networking, computer privacy, hardware and software, Microsoft Windows Operating Systems (including Windows 11 and Office 365), Microsoft Word, Excel, PowerPoint, Project, Access, Crystal Report Writer, programming concepts, methodology, and good knowledge of Business Objects. Received numerous letters of recommendation and appreciation from customers and management for excellent documentation skills on business requirements. Dedicated and capable of handling multiple assignments under pressure while consistently meeting tight deadlines. Excels in challenging environments and assignments. Information specialist experienced in managing data for employers and clients, distributing information across organizations. Skilled in analyzing data, supporting security measures, organizing and classifying information, maintaining records, and contributing to team efforts. Expertise lies in information technology, technical understanding, documentation, reporting, customer service, and process improvement.

• Real-Time Learning Strategies, Franklin University of Ohio, project management fundamentals and professional business etiquette
• Organizational Leadership, Effective Presentation and HBDI, Four Quadrant Brain Dominance and Emotional Intelligence
• Better Business Approaches and Project Management, research strategies at Franklin University of Ohio