Emmanuel Okotete
Blaine,Minnesota
Summary
To seek and maintain full-time position in project management that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Revenue Processor
Beltmann Relocation Group
Roseville, MN
11.2022 - Current
- Rated all paperwork for revenue entry
- Confirmed all shipments loaded in the month are processed in the same month
- Invoiced and sends them to customers
- Maintenanced for both Storage-in-Transit (SIT) and permanent storage and the billing related to local storage
- Reconciled at the month-end of all clearing accounts.
Returns Specialist
Goodin Company
Minneapolis, MN
01.2021 - 01.2022
- Evaluated customer product return situations and determine how to proceed
- Verified customer compliance to individual vendor return procedures
- Authorized credit to appropriate customers.
- Conferred with vendors as needed for information to expedite credit.
Customer Care Associate
Equiniti
Mendota, MN
01.2021 - 01.2021
- Aid shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards
- Responded to online inquiries and information requests to complete account transactions
- Initiated transactions such as sales and lost securities replacement
- Performed research during and after calls as needed to resolve problems and inquiries
- Documented call notes and ensures key data is accurately captured.
Phone Representative
Eden Prairie, MN
01.2020 - 01.2020
- Reviewed and communicate claims status to caller
- Provided direction to the caller as to the next steps in the claims process
- Transferred callers to the appropriate department
- Notated claim files and client systems
Education
Bachelor's degree - Business Administration
Winona State University
07.2019
Skills
- Organizational skills - Attention to detail
- Document Review
- Acceptable knowledge in (Word, Excel, and PowerPoints) - Customer Satisfaction
- Diligent and hardworking - Teamwork and communication skills
- Time management and decision making - Documentation
- Critical thinking - Problem Solving
- Data entry - Accounts Receivable/Invoicing
Software
- Salesforce - CRM
- Electronic Data Interchange
- Microsoft Office
Timeline
Revenue Processor
Beltmann Relocation Group
11.2022 - Current
Returns Specialist
Goodin Company
01.2021 - 01.2022
Customer Care Associate
Equiniti
01.2021 - 01.2021
Phone Representative
01.2020 - 01.2020
Bachelor's degree - Business Administration
Winona State University