EMMANUEL OLEH
Lanham,MD
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. IT professional with 5 years of experience developing and implementing security solutions in fast-paced environments. Strengths in providing comprehensive network design and security frameworks. Certified in Security + and Certified information security manager. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity Analyst position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
DOMINION RESIDENCE OF MARYLAND
05.2019 - Current
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Participated in creation of device hardening techniques and protocols.
- Directed in-house cyber security auditing program to detect flaws and weaknesses in Software.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Managed relationships with third-party intrusion detection system providers.
- Maintained company-wide compliance with industry standards and Area of Certification.
- Collaborated with third-party payment card industry (PCI) compliance partners.
- Spearheaded bring your own device program, defining necessary security parameters and designing complementary security deployments.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Analyzed network traffic and system logs to detect malicious activities.
- Monitored use of data files and regulated access to protect secure information.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Worked with other teams to enforce security of applications and systems.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Educated and trained users on information security policies and procedures.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Drafted security reports and metrics to track security performance and strategize improvements.
- Researched and developed new computer forensic tools.
IT Support Specialist
BEATRICE LOVING HEART AGENCY
08.2016 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for 120 employees.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
Project Manager
The Royal Ballroom LLC
01.2018 - 08.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Store Manager
SMK GROUP
02.2015 - 07.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Bachelor of Science - HUMAN ANATOMY
UNIVERSITY OF ILORIN
ILORIN, KWARA STATE, NIGERIA04.2014
Skills
- IDS Integration
- Intrusion Test Oversight
- Software Deployment
- Incident Response Management
- Telecommunications Systems
- Erecting Firewalls
- Regulatory Compliance
- Cisco Endpoint Protection
- Absolute End Point
- Nessus Vulnerability Scanner
- Wireshark Software
- Data Security
- Infrastructure Assessment
- Developing Security Plans
- Risk Mitigation
- Deductive Reasoning Skills
- Best Practices Implementation
- Critical Thinking Skills
- Javascript
- Information Auditing
- Resource Allocation
Accomplishments
- Created daily database reports to identify and mediate potential vulnerabilities.
- Implemented system recovery procedures to minimize loss of Data in the event of attack.
- Updated security manuals to prevent security threats such as malwares and Ransomeware.
- Educated management on how to minimize risk of cybersecurity attacks.
- Trained end users on proper security protocol to minimize cybersecurity attacks.
- Performed comprehensive investigations of security breaches and implemented appropriate solutions.
- Made recommendations to management on new security software to improve Security systems.
- Developed and implemented security procedures to achieve best result.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved result through effectively helping with task.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to result.
Certification
- Security +
- CISM - Certified Information Security Manager
Timeline
Cybersecurity Analyst
DOMINION RESIDENCE OF MARYLAND
05.2019 - Current
Project Manager
The Royal Ballroom LLC
01.2018 - 08.2023
IT Support Specialist
BEATRICE LOVING HEART AGENCY
08.2016 - Current
Store Manager
SMK GROUP
02.2015 - 07.2016
Bachelor of Science - HUMAN ANATOMY
UNIVERSITY OF ILORIN
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