Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Omba

Cincinnati,OH

Summary

Dynamic and results-driven Sales Representative with a proven track record at CUTCO, enhancing client satisfaction and boosting sales through expert customer service and strategic upselling. Skilled in problem-solving and teamwork, consistently achieving top performer status by meeting ambitious sales goals. Demonstrates exceptional product knowledge and customer engagement, contributing to significant market expansion and brand awareness.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Old Navy
11.2023 - 12.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Representative

CUTCO
01.2020 - 07.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Participated in trade shows and conferences to network and generate leads.
  • Streamlined sales process, reducing time from lead to close.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

High School Diploma - General Studies

Withrow University High School
Cincinnati, OH
05.2018

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Professional appearance
  • Stocking and receiving
  • Sales expertise
  • Order processing
  • Trend awareness
  • Sales goals attainment
  • Product merchandising
  • Fitting room maintenance
  • Sales trends
  • Merchandise display
  • Self-checkout assistance
  • Truck unloading
  • Shelf stocking
  • Returns and exchanges
  • Stockroom safety procedures
  • Barcode scanning
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Flexible hours
  • Positive customer engagement

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Retail Sales Associate

Old Navy
11.2023 - 12.2024

Sales Representative

CUTCO
01.2020 - 07.2023

High School Diploma - General Studies

Withrow University High School
Emmanuel Omba