Emmanuel Opoku Agyemang
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability in an work field. Offering written and verbal communication. Highly organized, proactive and punctual with team-oriented mentality. Skilled athlete knowledgeable about rules and regulations of basketball. Focuses on adhering to robust nutrition and exercise plans for optimal fitness. Offers exemplary leadership and sportsmanship. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Security Officer
Securitas Security Services USA
08.2023 - Current
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Senior Account Manager
Discover Financial Services, DFS
06.2023 - Current
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Security/IT/Technical Analyst Discover Financial
Vincent
08.2021 - 09.2023
- Reviewed network traffic logs to identify signs of unauthorized access and underlying network vulnerabilities, explaining breaches and surrounding conditions to client.
- Protected secure data files and regulated access.
- Erected barriers to protect sensitive data by restricting access to unauthorized individuals and maintaining access logs.
- Complete Tickets, and making sure customers are satisfied with their needs
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Identified possible "leakage" of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
- Configured and updated Linux servers with latest releases and patches.
- Tracked paid software subscription levels to advise on best-performing features of security software relative to individual security needs and budgetary restrictions.
- Oversaw Linux system administration and configuration maintenance governing user access, privacy and data integrity.
Sales Manager Safe Heaven Security
David
01.2020 - 11.2022
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
Security Officer
Inter-Con Security Systems, Inc.
09.2021 - 06.2022
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Issued access cards to authorized personnel to monitor access points.
Security/IT Specialist AP& L Electric
Della
02.2020 - 11.2021
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Held routine and surprise drills to keep help security team members practice response plans.
- Monitored and authorized employee and guest access to guard against theft.
- Developed and implemented training methods to promote improved officer performance.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Customer Service Representative
Uhaul Moving And Storage
08.2019 - 05.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Computer/IT Analyst
Devin
10.2019 - 05.2020
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Opening up computers and fixing them whether its to clean it out or add micro chips into the computer. Making sure every wire and capable are intact, with no faulty errors.
- Computer Hardware and Networking Technician.
- Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Produced data reports on enacted repairs and replacements for budgeting concerns.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- I've had 2 years of Linux Operation. Configured and updated Linux servers with latest releases and patches.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Arcade Technician Star Lanes
Justin
06.2017 - 10.2018
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed basic troubleshooting techniques to identify and resolve common troubles with arcade games.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Filled, cleaned and deployed machines on daily routes with tight scheduling demands.
- Analyzed wiring diagrams to gather repair information and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Security Officer Allied Universal & G4S
Sunny
05.2017 - 06.2018
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to accidents and administered first aid to individuals.
- Completed incident reports to record security or loss prevention incidents.
Education
Some College (No Degree) -
University of Akron
Akron, OHSome College (No Degree) -
Columbus State Community College
Columbus, OHSome College (No Degree) -
Wilmington College
Wilmington, OHHigh School Diploma -
Horizon Science Academy Columbus
Columbus, OH05.2018
Skills
- Monitoring computer viruses
- Encryption
- Websense Data Loss Prevention
- Linux Server
- People skills
- Strength improvements
- Game readiness
- Customer service
- Critical thinking
- Good work ethic
- Computer Hardware and Networking Technician
- Hardware installation
- Conflict resolution
Languages
French
Professional Working
Timeline
Security Officer
Securitas Security Services USA
08.2023 - Current
Senior Account Manager
Discover Financial Services, DFS
06.2023 - Current
Security Officer
Inter-Con Security Systems, Inc.
09.2021 - 06.2022
Security/IT/Technical Analyst Discover Financial
Vincent
08.2021 - 09.2023
Security/IT Specialist AP& L Electric
Della
02.2020 - 11.2021
Sales Manager Safe Heaven Security
David
01.2020 - 11.2022
Computer/IT Analyst
Devin
10.2019 - 05.2020
Customer Service Representative
Uhaul Moving And Storage
08.2019 - 05.2021
Arcade Technician Star Lanes
Justin
06.2017 - 10.2018
Security Officer Allied Universal & G4S
Sunny
05.2017 - 06.2018
Some College (No Degree) -
University of Akron
Some College (No Degree) -
Columbus State Community College
Some College (No Degree) -
Wilmington College
High School Diploma -
Horizon Science Academy Columbus
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