Emmanuel Orelaru
Lakewood,OH
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
4
4
years of professional experience
Work History
General Manager
Abiz Diamond Hotels
Ota, Ogun State, Nigeria
01.2011 - 07.2014
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented successful business strategies to increase revenue and target new markets.
- Negotiated rates with corporate entities related to extended stay contracts.
- Developed and implemented hotel policies and procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Handled guest complaints and offered complimentary services for hardship cases.
- Oversaw recruiting, interviews and new employee hiring.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Ensured compliance with safety regulations in accordance with local laws.
- Built and maintained productive relationships with employees.
- Coordinated with the sales team to develop strategies for attracting new business.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
- Responded to and resolved guest issues or complaints.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Made recommendations for salary and wage increases based on performance reviews.
- Organized monthly meetings with department heads to review performance metrics.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Maintained high standards of quality control, hygiene, health and safety.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Handled guest complaints professionally and efficiently.
Account Manager
The Saint International School
Ikorodu, Lagos State, Nigeria
09.2010 - 12.2011
- Created journal entries accurately and timely for month end close processes.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Supported efficient accounting operations with high-quality administrative support.
- Managed accounts payable and receivable, improving cash flow management.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Analyzed balance sheets for mistakes and inaccuracies.
- Monitored cash flows and prepared weekly cash projections.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Science - Nursing
Roohi College of Nursing
Bangalore, India08-2018
Diploma - Information Technology
Stanford College of Information Technology
Bangalore, India08-2015
Bachelor of Science - Economics
Lagos State University
Lagos, Nigeria05-2010
High School Diploma -
Methodist High School
Ogun State, Nigeria05-2002
MBA - Finance (Investment)
Cleveland State University
Cleveland, OHSkills
- Budget management
- Inventory management
- Revenue enhancement
- Business strategy
- Policy development
- Financial analysis
- Customer service
- Performance appraisal
- Relationship building
- Total quality management
- Supervision and training
- Training and development
- Team building
- Cost analysis and savings
- Project planning
- Customer relationship management
- Revenue and market expansion
- Succession planning
- Deadline oriented
- Troubleshooting expertise
- New business development
- Communication skills
- Account management
- Team training and development
- Financial document control
- Compliance management
- Customer experiences
- Staff development
- Motivation
Affiliations
Sport loving, Script writer and a movie producer.
Timeline
General Manager
Abiz Diamond Hotels
01.2011 - 07.2014
Account Manager
The Saint International School
09.2010 - 12.2011
Associate of Science - Nursing
Roohi College of Nursing
Diploma - Information Technology
Stanford College of Information Technology
Bachelor of Science - Economics
Lagos State University
High School Diploma -
Methodist High School
MBA - Finance (Investment)
Cleveland State University
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