Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Osagie

Braintree,MA

Summary

I am a very dedicated hard working individual that is very excellent in all that I do at work and great customer care knowledge

Overview

20
20
years of professional experience

Work History

Yardmaster

Massachusetts Bay Transportation Authority
12.2006 - Current
  • Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
  • Established strong relationships with external stakeholders such as suppliers, vendors, and regulatory agencies.
  • Promoted a culture of safety awareness among employees through ongoing education on best practices.
  • Collaborated with other department managers to develop long-term goals for the company''s growth strategy.
  • Improved safety standards through regular inspections, staff training, and policy enforcement.
  • Analyzed performance data to identify areas for improvement and develop targeted action plans.
  • Developed effective relationships with customers, resulting in increased satisfaction and retention rates.
  • Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.

Customer Service Representative

Faulkner Hospital
01.2004 - 09.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Arts - Social Psychology

University of Massachusetts - Boston
Boston, MA
05.2023

Associate of Science - Radiologic Technology

Massachusetts Bay Community College
Wellesley Hills, MA
06.2009

Skills

  • Communication abilities
  • Safety regulations compliance
  • Team Leadership Qualities
  • Decision-Making Competence

Timeline

Yardmaster

Massachusetts Bay Transportation Authority
12.2006 - Current

Customer Service Representative

Faulkner Hospital
01.2004 - 09.2006

Bachelor of Arts - Social Psychology

University of Massachusetts - Boston

Associate of Science - Radiologic Technology

Massachusetts Bay Community College

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Emmanuel Osagie