EMMANUEL OSEI

• Inspected, counted and documented cargo utilizing both manual and automated data processing systems.
• Operated and maintained all types and sizes of winches, cranes, and forklifts.
• Created load plans for air shipment and ocean liner vessels.
• Trained, tested and qualified on Load on/Roll operations (Vessels, railroad and Air).
• Trained, tested and qualified on the use of Sea crane operations (vessels).
• Experienced in operating heavy equipment such as container handlers, forklifts and cranes.
• Surveyed and analyzed terrain to determine optimum equipment placement and use.
• Built single multi-pallets trains to include weighing, calculating restraint, placarding and utilizing proper tie-down equipment to secure cargo.
• Performed inventories and updated database to reflect accurate cargo information.
• Inspect cargo for accuracy of documentation and weight requirements.

Attended the United States Army Basic Combat Training. The Army Basic Training prepared me physical and mentally for what I would endure throughout my military and civilian career.

• Achieved and maintained consistent operational performance with a focus on service and cost.
• Turned around and made the Westgate branch one of the 3 most profitable branches of the company.
• Manages daily dispatch and interface of assigned drivers.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented new strategies and improve business efficiency by 15% within the first 3 months.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitor misdeliveries and develop avoidance strategies.
• Manage resources to cover staff absence & workload capabilities.
• Built and maintained a good team in support of the company's operation.
• Assisted in recruiting, hiring, and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Assist in assigning staff work schedules and driver payroll.
• Maintained proper staffing in support of operations based on freight volumes including extra workdays and shifts as needed.
• Managed team schedule with eye for coverage needs and individual strengths.
• Negotiated price and services with customers and vendors to decrease expenses and increase profit.
• Managed and organized general office duties including mailing, supplies, and errands.
• Managed daily dispatch and interfaces with assigned drivers.
• Maintains high level of accuracy in daily operations.
• Provides training and coaching to new drivers.
• Maintained positive relationships with other departments.
• Reduced operational risks while organizing data to forecast performance trends.

• Reviewed loan files assigned, up to 250
• Identified and documented exceptions and missing documents using the Loan policy as a guide.
• Recorded the results of the review including recommendations for continuing work on a spreadsheet to be made available to the Bank's Board Directors.
• Ensured confidentiality of all customers records.
• Presented the findings and recommendations to the Board of Directors of the Bank.
• Created and designed an audit format using excel which became the Bank's internal audit blueprint.

• Field marketing and fundraising
• Overseeing field/team members and motivating them to complete their duties effectively
• Recruited over 320 new pledge donors.
• Daily reviewed the details/information of new pledge donors submitted to the office for correction and records update.
• Periodically trained new field/team members.
• Awarded Best worker/fundraiser in December 2018, Best worker/fundraiser award winner in January 2019, Best worker/fundraiser award winner in April 2019.

• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
• Verified assets and liabilities by comparing items to documentation.
• Digitized the audit process and completed all quarterly and annual audits on time.
• Completed audit work papers by documenting audit tests and findings
• Appraised adequacy of internal control systems by completing audit questionnaires.
• Maintained internal control systems by updating audit programs and questionnaires, recommending new policies and procedures.

• Prepared agenda and made arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
• Coordinated and directed office services, such as records, departmental finances, budget preparation and personnel issues.
• Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software
• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Opened, sorted, and distributed incoming correspondence, including faxes and email.
• Prepared responses to correspondence containing routine inquiries.
• Answered phone calls and directed calls to appropriate parties or take messages.
• Compiled, transcribed, and distributed minutes of meetings.
• Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and boards of directors
• Greet visitors and determined whether they should be given access to specific individuals
• Interpreted administrative and operating policies and procedures for employees.
• Made travel arrangements for executives.
• Supervised and train other clerical staff and arranged for employee training by scheduling training or organizing training material
• Attended meetings and recorded minutes.

• Received complaints from customers and district officers and forwarded same to the head of the cartography department.
• Helped digitalized and organized the operations of CSSVD Ashanti Regional Office by scanning and arranging files in respective named folders for easy referencing.
• Was tasked to cross-check accuracy of payroll figures for correction and validation before being sent to the respective employees.

• Assisted customers, particularly the physically challenged in their banking services.
• Prioritized and served the aged quickly and directed customers to appropriate department for remedies.
• Was adjudged the best intern at my branch and received an “A” level ratings by the branch supervisor.
• Responded to calls and properly handled difficult customers using my soft skills which later became the focus of my Mphil thesis "Theoretical framework (Customer/voter Relationship Management)".