Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Emmanuel Osei

Glenn Dale

Summary

Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Concierge

Equity Residential Properties
06.2025 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Created welcoming and comfortable environment for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Handled customer complaints to satisfy and retain guests.
  • Scheduled and confirmed restaurant reservations for guests.

Mental Health Case Manager / Coordinator Care

McClendon Center
01.2024 - 12.2024
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.

PRP Counselor - Subcontract

Ark of Rehabilitation
01.2024 - 07.2024
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.

Member Service Concierge

Prince Georges Community Federal Credit Union
03.2022 - 12.2023
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Sales Associate

Eastern Automotive Group
11.2015 - 03.2019
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Sales Associate

DARCARS Chrysler Jeep Dodge
04.2014 - 11.2015
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Prepared purchased vehicles and completed final delivery checks.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

B.S. - Psychology

University of Maryland Global Campus
Adelphi, MD
01.2025

Skills

  • Motivational interviewing
  • Multidisciplinary collaboration
  • Service referral
  • Anger management techniques
  • Behavioral assessment
  • Substance abuse
  • Medication monitoring
  • Client advocacy
  • Teamwork and collaboration
  • Residential treatment programs
  • Psychological assessment

Certification

  • Community Health Worker. Certificate Number: #202024-25-4
  • Basic Life Support (CPR and AED) Program, 2023. Certificate Number: #245214342643
  • Undergraduate Certificate: Clinical Mental Health Care

Community Service

Junior Achievement of Greater Washington, Contact: Adrian Barrett, adrian.barrett@ja.org or phone: (250) 587-7551, Volunteering: 4 hours within volunteer engagement team, 40 hours projected

Timeline

Concierge

Equity Residential Properties
06.2025 - Current

Mental Health Case Manager / Coordinator Care

McClendon Center
01.2024 - 12.2024

PRP Counselor - Subcontract

Ark of Rehabilitation
01.2024 - 07.2024

Member Service Concierge

Prince Georges Community Federal Credit Union
03.2022 - 12.2023

Sales Associate

Eastern Automotive Group
11.2015 - 03.2019

Sales Associate

DARCARS Chrysler Jeep Dodge
04.2014 - 11.2015

B.S. - Psychology

University of Maryland Global Campus

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