Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
EMMANUEL OWOLOYE

EMMANUEL OWOLOYE

The supernatural is the natural not yet explained.
Elbert Hubbard

Summary

Versatile professional with a strong background in customer service and a successful transition into the IT field. Skilled in troubleshooting technical issues, managing IT infrastructure, and delivering innovative solutions. Seeking a challenging IT position to contribute expertise and drive success in an organization's IT department.

Overview

4
4
years of professional experience

Work History

Health IT Consultant (Contract)

Physician Technology Partners
11.2022 - 12.2022
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Concierge

One90 Firewheel Apartment Homes
02.2022 - 09.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Data Entry Clerk

Triple A Autos
03.2021 - 02.2022
  • Answered telephone and email inquiries from potential customers
  • Completed data entry tasks with accuracy and efficiency
  • Organized, sorted, and checked input data against original documents
  • Reviewed and updated client correspondence files and database information to maintain accurate records
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery

IT Help Desk Technician

Metro PCS
03.2020 - 03.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Front Desk Receptionist

Benko Tax Service
01.2019 - 11.2019
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
  • Interviewed clients to obtain information such as taxable income, deductibles and expenses.
  • Kept case data and contact information up to date to expedite proceedings.
  • Used Turbotax to input and track tax information.

Education

NPower Tech Fundamentals, Dallas, TX
06.2023
  • Google IT Support Certification | April 2023
  • CompTIA ITF Certification | April 2023
  • CompTIA A+ Certification | May 2023
  • Google Project Management | Anticipated Date June 2023

Bachelor of Science - Computer And Information Sciences

Federal University Of Technology Akure, Nigeria

Skills

  • Debugging
  • Network Security
  • Project Management
  • Customer Experience
  • Helpdesk Call Support
  • Inbound and Outbound Calling
  • Operating System Management
  • Technical Support and Assistance
  • Data Entry and Database Software
  • Advanced Excel Spreadsheet Functions
  • Software and Hardware Implementation
  • Proficiency in Microsoft Office and G Suite
  • Web Design
  • UI Updates
  • System Maintenance
  • UX Design
  • System Design
  • Website Maintenance
  • Verbal and Written Communication
  • End-User Training
  • HTML
  • Script
  • JavaScript
  • Domain Registration
  • Site Layout
  • Time Management
  • Web Application Development
  • Scripting Languages: Python, JavaScript
  • System Administration
  • Programming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Health IT Consultant (Contract) - Physician Technology Partners
11.2022 - 12.2022
Concierge - One90 Firewheel Apartment Homes
02.2022 - 09.2022
Data Entry Clerk - Triple A Autos
03.2021 - 02.2022
IT Help Desk Technician - Metro PCS
03.2020 - 03.2021
Front Desk Receptionist - Benko Tax Service
01.2019 - 11.2019
NPower Tech Fundamentals - ,
Federal University Of Technology Akure - Bachelor of Science, Computer And Information Sciences

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EMMANUEL OWOLOYE