EMMANUEL OWUSU

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Developed annual goals for each team member based on market trends and competitor analysis.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Initiated new projects that resulted in increased productivity across all departments.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

• Actively explored and on-boarded new fixed income clients and pursue execution of International Swaps and Derivative Association with bank counterparties.

• Explored opportunities for secondary market fixed income dealing with high-net-worth individuals and big value Treasury Bill investors.

• Prospected and executed bond issuance or book running mandates.

• Researched, created and followed up on targeted list for potential new businesses.

• Ensured personal compliance with all market risk requirements.

• Ensured trades were booked into Front Arena and CSD platforms timeous and accurately.

• Supported Global Market and Post Trades services team and ensured the weekly Treasury bill auction processes were completed accurately.

• Conducted extensive research into customer accounts as needed to resolve outstanding issues.
• Documented processes for reconciliation procedures that were developed or modified.
• Assisted in developing reports used for management decision making purposes.
• Reconciled various suspense accounts (i.e. insurance, arrangement fees and general suspense accounts) on a daily basis, and to showed proof of balance at the end of the month.
• Vetted or checked all applications and ensured they complied with policy guidelines.
• Identify fraudulent applications and escalated to management for decision making.

• Developed and implemented procedures to ensure accuracy of financial records.
• Assisted in the preparation of monthly, quarterly and annual financial reports.
• Monitored account activities to ensure compliance with internal policies and external regulations.
• Prepared reconciliations of bank accounts and other general ledger accounts.
• Reviewed customer accounts for accuracy and completeness.
• Provided support for accounting projects, such as audits or special investigations.
• Assisted in developing new processes to improve efficiency within the accounting department.
• Conducted periodic reviews of existing processes to identify areas for improvement.
• Identified opportunities for cost savings through improved process efficiencies.