Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emmanuel Perez

Gibsonton,FL

Summary

Diligent Customer Care Team Member with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Harte Hanks
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed approximately 30 incoming calls and 4o emails on a daily basis.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Data Entry Clerk

Coronis Health
Springfield, MA
06.2021 - 02.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Managed approximately 40 accounts per day
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Foundation Christian Academy
Lithia, FL
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Product knowledge
  • Microsoft outlook
  • Microsoft Excel

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Harte Hanks
05.2023 - Current

Data Entry Clerk

Coronis Health
06.2021 - 02.2023

High School Diploma -

Foundation Christian Academy

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