Emmanuel Philome
Worcester,MA
Summary
Driven by a passion for excellence, I leveraged client relations and sales strategy development at Solar Panels Home to surpass sales targets, enhancing customer satisfaction and loyalty. My resilience under pressure and adeptness in technical support fostered long-term business partnerships, marking a significant boost in efficiency and service delivery at Verizon Enterprise.
Overview
1
1
year of professional experience
Work History
Sales Agent
Solar Panels Home
04.2024 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Customer Service Officer
Verizon Enterprise/lap of Love
01.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
GED -
B
Springfield Ohio11.2023
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Networking
- Sales Presentations
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Sales Agent
Solar Panels Home
04.2024 - 06.2024
Customer Service Officer
Verizon Enterprise/lap of Love
01.2023 - 03.2024
GED -
B
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