Emmanuel Pierre
Boynton Beach
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Graphic Designer
Braves Intellect Multi-service
05.2021 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Created digital image files for use in digital and traditional printing methods.
Tax Preparer
Braves Intellect
08.2020 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Administration Assistant
Braves Intellect Multi-service
05.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Dispatcher
Trucking
05.2021 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Concierge Services Mercedes Bens USA
Mercedes Bens USA
09.2015 - 05.2018
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Associate of Science - Graphic And Digital Design
Palm Beach Atlantic University
Palm Beach, FL06.2016
High School Diploma -
Boynton Beach High School
Boynton Beach, FL05.2010
Skills
- Motivational strategies
- Teamwork and collaboration
- Problem-solving
- Goal setting
- Written communication
- Technology integration
- Client retention
- Critical thinking
- Employee relations
- Adaptability and flexibility
Languages
French
Full Professional
English
Native or Bilingual
Latin
Professional Working
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Graphic Designer
Braves Intellect Multi-service
05.2021 - Current
Dispatcher
Trucking
05.2021 - 05.2024
Tax Preparer
Braves Intellect
08.2020 - Current
Administration Assistant
Braves Intellect Multi-service
05.2018 - Current
Concierge Services Mercedes Bens USA
Mercedes Bens USA
09.2015 - 05.2018
Associate of Science - Graphic And Digital Design
Palm Beach Atlantic University
High School Diploma -
Boynton Beach High School
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