Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Pineda

Lancaster,CA

Summary

Strong analytical thinker dedicated to delivering exceptional user support and optimizing network performance.

Astute [IT Support] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [IT Support] position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

TSE Worker

Antelope Valley for Partner's Health
04.2025 - 06.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Reported defective products or machinery to supervisor.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Followed instructions and procedures to complete assigned tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked fast to complete tasks and meet daily deadlines.

IT Support Specialist

CEVA Logistics Inc.
06.2016 - 01.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.

Education

High School Diploma -

Parkridge Private School
Long Beach, CA
02-2017

Skills

  • Software diagnosis
  • Application support
  • Call recordkeeping
  • Desktop support
  • Network diagnostics
  • User credential management
  • Antivirus software
  • TCP/IP
  • Windows 10
  • Technical issues analysis
  • Technical documents comprehension
  • Technical troubleshooting
  • Analytical thinking
  • User support
  • Account updating
  • Mac systems
  • Incident tracking
  • Product training
  • Software installation
  • Remote support
  • Technical support
  • Hardware troubleshooting

Timeline

TSE Worker

Antelope Valley for Partner's Health
04.2025 - 06.2025

IT Support Specialist

CEVA Logistics Inc.
06.2016 - 01.2017

High School Diploma -

Parkridge Private School