EMMANUEL PORTUHONDO
Breinigsville,PA
Summary
Purpose-driven Operations Professional. With years of experience integrally involved in an operational capacity. Delivers creative solutions on complex operational issues and successful strategies to drive productivity. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Distribution Center Operations Supervisor
TJ Maxx Distribution Center
Pittston, Pennsylvania
04.2024 - Current
- Supervise a team of 35 associates responsible for operating powered equipment to move palletized merchandise throughout the distribution center.
- Conduct daily evaluations of associates' measured performance against engineered standards. Addressing performance shortfalls and correcting inflated scores.
- Review the accuracy and validity of unmeasured time submissions by associates.
- Achieved TJX-engineered standards certification.
- Coordinate daily assignments of 300 to 500 pallet pick orders from storage racks to processing departments within the building.
- Manage day-to-day activity within the department, including planning, flow, and resource allocation.
- Ensure all powered equipment is properly functioning before use.
- Oversee compliance with safety standards, and direct associates on the proper and safe use of equipment.
- Support building housekeeping by ensuring that broken pallets and compacted cardboard bales are loaded into trailers for recycling.
Parts Department & Warehousing Operations Manager
Hobart Service
Queens, NY
01.2023 - 04.2024
- Ensure operational efficiency and continuity through the meticulous review of daily parts orders for 31 service techs; ensuring timely and complete order fulfillment
- Delegate procurement efforts to parts coordinators to source backordered parts
- Effectively reduced and sustained the average number of days a repair call is open, from 30+ days down to 10 and under
- Manage warehousing operations; to include direct handling and inspection of inbound freight shipment, storage, racking setup, and weekly inventories of new equipment pending installation (Ovens, Dish machines, Proofers, etc.)
- Identify inefficiencies in the parts and warehousing operations and initiate process improvements
- Conduct quarterly inventory reviews, adjustments, and reductions of technician and main warehouse inventory
- Schedule, supervise, and ensure completion of annual physical inventory counts
- Reduce our carrying costs by managing excess inventory on hand and ensure that min/ max levels are set for essential parts - boosting first call completion over 30%
- Recovered over $25,000 in the first 3 months by negotiating with vendors to accept returns past their policy expiration date
- Partner with LTL service providers to coordinate delivery of inbound receipt's, and pick up of outbound freight shipments
- Serve as Safety ACE since 2021, implementing and enforcing safety protocols in our branches office and warehouse.
- Manage fleet of 35 service vehicles; ensuring all documentation and maintenance is up to date.
Parts Procurement & Sales Coordinator
Hobart Service
Queens, NY
07.2019 - 01.2023
- Managed sales of OEM replacement parts to walk-in customers and local competing service companies in the New York City and Long Island market areas
- Increased monthly sales $20,000 - $30,000 YOY in the first year
- Provided exceptional customer service, ensuring customer satisfaction to local and national accounts E.g., Whole Foods, Costco, BJs, Stop & Shop, Chipotle Etc.
- Developed marketing material for distribution to local businesses to offer promotions on parts and accessories purchases. A critical exercise in our market areas post pandemic recovery strategy
- Maintained strong and productive sales relationships with competing service companies who repair Hobart equipment with OEM parts purchased directly from our location
- Collaborated with 3rd party vendors to procure replacement parts for competitive equipment on behalf of my customers
- Coordinated inventory transfers with other Hobart offices in the US to procure backordered parts they have in inventory
- Processed customer purchase orders, Return Material Authorizations, and applied credits for returned parts
- Assisted with training of personnel in Northeastern US on newly implemented programs and processes across the country.
Logistics Operations Manager
Choice Logistics
New York, NY
02.2017 - 11.2018
- Managed high-volume distribution of materials for 4 key clients. Consisting of a monthly, 15,000+ inbound transactions, 400+ outgoing orders, across 40 warehouse locations in the U.S for 4 key clients.
- Led, managed, and developed a staff of 3 Client Service Representatives.
- Managed the order fulfillment processes, including inventory control, shipping and receiving.
- Instituted 5S methodology to ensure efficient operations at each facility, optimizing productivity and limiting shrinkage
- Developed and documented specific operating procedures to ensure proper execution and uniformity across the vendor network
- Implemented and managed proof-of-concept programs for potential new customers; activities which were instrumental in achieving the contract award of 2 key accounts.
Vendor Network Operations Manager (U.S. Northeast & Canada)
Choice Logistics
New York, NY
03.2016 - 02.2017
- Ensured operational activities met customer demands through management of our 3rd party warehouse vendor network consisting of 69 locations in the Northeast U.S and Canada
- Reviewed KPI’s with warehousing partners monthly, developing performance improvement plans to address and resolve service shortfalls
- Sourced new logistical warehouse partners and managed relocation process when existing partners failed to meet service expectations
- Developed and implemented strategies for vendor onboarding, training, and performance. Conducting on-site audits to ensure adherence to all SOP’s.
Vendor Network Compliance Specialist
Choice Logistics
New York, NY
09.2015 - 03.2016
- Provided real-time support to a warehouse vendor network of 69 locations across the Northeastern U.S and Canada
- Trained warehouse personnel on the use of company-issued devices/systems, SOP’s, and client-specific requirements
- Coordinated with vendor partners on special projects required by clients for their inventory (i.e., the attachment of Material Safety Data Sheets on hazardous materials, disposal of obsolete or defective inventory, inventory reductions, etc.)
- Addressed and resolved service issues directly with warehouse personnel.
Inventory Control Analyst
Choice Logistics
New York, NY
01.2015 - 09.2015
- Monitored and reconciled cycle counts to identify discrepancies between actual and recorded stock levels across 200+ 3rd party warehouse vendor locations
- Achieved inventory accuracy by conducting thorough research and issuing recounts on count discrepancies.
- Prepared detailed reports outlining inventory status and trends for senior management review.
- Compiled daily exceptions reports of materials delivered to warehouse locations, damaged or unidentifiable and could not be transacted into inventory
- Ensured timely receipt of goods into inventory by tracking the location of 300+ shipments to warehouses in the Northeast US.
Education
B.B.A. Operations Management -
CUNY Bernard M. Baruch College (Zicklin School of Business)
01.2015
Skills
- Leadership
- Vendor Management
- 3PL logistics operations
- KPI management
- Order Management
- Warehouse operations
- Safety ACE
- Procurement
- 5S Concept
- Inventory control
- Process Implementation
- Yard Management Systems
- Blue Yonder
- Microsoft Office Suite (including D365, Dynamics AX)
- CSPI Operating System
Certification
- 5SConcept Certified (5SC)
- Lean Six Sigma White Belt Certified
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Distribution Center Operations Supervisor
TJ Maxx Distribution Center
04.2024 - Current
Parts Department & Warehousing Operations Manager
Hobart Service
01.2023 - 04.2024
Parts Procurement & Sales Coordinator
Hobart Service
07.2019 - 01.2023
Logistics Operations Manager
Choice Logistics
02.2017 - 11.2018
Vendor Network Operations Manager (U.S. Northeast & Canada)
Choice Logistics
03.2016 - 02.2017
Vendor Network Compliance Specialist
Choice Logistics
09.2015 - 03.2016
Inventory Control Analyst
Choice Logistics
01.2015 - 09.2015
B.B.A. Operations Management -
CUNY Bernard M. Baruch College (Zicklin School of Business)
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