Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel Potier

COLUMBIA,MD

Summary

Dynamic Youth Development Specialist with a proven track record at Garrett O'Donnell LLC, enhancing participant skills through innovative programs and effective mentoring. Skilled in positive youth development and problem-solving, I foster inclusive environments and drive community engagement, ensuring impactful outcomes for diverse youth populations.

Overview

2
2
years of professional experience

Work History

Youth Development Specialist

Garrett O'Donnell LLC
Columbia, MD
07.2023 - 07.2024
  • Facilitated engaging youth development programs to enhance participant skills and confidence.
  • Assisted in planning and executing community outreach events to promote program awareness.
  • Collaborated with team members to create educational resources tailored to youth needs.
  • Monitored participant progress and provided constructive feedback for skill improvement.
  • Adapted activities based on feedback to ensure inclusive participation among diverse groups.
  • Maintained documentation and records of training activities and group events.
  • Participated in training sessions to enhance knowledge of best practices in youth development strategies.

Customer Experience Executive

Garrett O'Donnell LLC
Columbia, MD
02.2022 - 07.2024
  • Assisted in resolving customer inquiries, enhancing overall satisfaction and loyalty.
  • Supported team in implementing customer feedback systems to improve service quality.
  • Adapted quickly to new software tools for tracking customer interactions and preferences.
  • Collaborated with cross-functional teams to streamline communication and address client concerns effectively.
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.

Education

Bachelor of Arts - Psychology

Hampton University
Hampton, VA
05-2029

Skills

  • Positive youth development
  • Mental health awareness
  • Digital citizenship
  • Family engagement
  • Youth mentoring
  • Life skills training
  • Bullying prevention
  • Teamwork and collaboration

Languages

Amharic
Full Professional

Timeline

Youth Development Specialist

Garrett O'Donnell LLC
07.2023 - 07.2024

Customer Experience Executive

Garrett O'Donnell LLC
02.2022 - 07.2024

Bachelor of Arts - Psychology

Hampton University
Emmanuel Potier