Emmanuel Reed
Information Technology Specialist
Summary
Excellent hardworking and passionate job seeker with strong organizational skills eager to secure a position that offers professional challenges. Dependable candidate who takes initiative and is successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
I.T Support Technician
Kids Care Dental & Orthodontics
Rancho Cordova, CA
12.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted with updating technical support best practices for use by team.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
Warehouse Worker
Target Distribution Center
Woodland, CA
07.2021 - 12.2021
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
Sales Associate
Lowes Home Improvement
11.2020 - 05.2021
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services
- Processed product returns and assisted customers with other selections
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Completed orders and organized product deliveries to meet customer timetables
- Increased sales by offering advice on purchases and promoting additional products
- Tracked stock using company inventory management software
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
Bartender/Server
Applebee's Neighborhood Grill
08.2020 - 01.2021
- Bar
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Computer Hardware and Network Technician
Alcorn State University C.I.T.S.
Lorman, MS
09.2015 - 12.2019
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Agricultural Economics
Alcorn State University
08.2015 - 05.2021
High School Diploma - undefined
Horn Lake High School
08.2011 - 05.2015
Skills
Quality assuranceProblem solvingWindows & Linux
System maintenance and repair
Data recovery
Software diagnosis
Desktop support
Technical Support
Troubleshooting skills
Data Entry
Decision-Making
MS Office
Critical Thinking
Attention to Detail
PC component diagnostics
Hardware upgrades
Helpdesk call support
Operating system management
Communication
Timeline
I.T Support Technician
Kids Care Dental & Orthodontics
12.2021 - Current
Warehouse Worker
Target Distribution Center
07.2021 - 12.2021
Sales Associate
Lowes Home Improvement
11.2020 - 05.2021
Bartender/Server
Applebee's Neighborhood Grill
08.2020 - 01.2021
Computer Hardware and Network Technician
Alcorn State University C.I.T.S.
09.2015 - 12.2019
Bachelor of Science - Agricultural Economics
Alcorn State University
08.2015 - 05.2021
High School Diploma - undefined
Horn Lake High School
08.2011 - 05.2015