Emmanuel Rivera
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Mortgage Inspector
Safeguard Properties
Austin, TX
05.2023 - 05.2024
- Identified structural defects and necessary repairs before issuing mortgage commitment letters.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Conducted onsite inspections of property damage or loss.
- Conducted inspections of buildings, equipment and grounds for deficiencies and evaluated for potential health, safety and code violations.
- Conducted on-site investigations and monitored construction activities to verify code compliance.
Logistics Coordinator
Vikand
Fort Lauderdale, 2021
09.2021 - 03.2022
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
Warehouse Ambassador
Amazon
Sunrise, FL
03.2019 - 03.2021
- Sustained adherence to safety protocols throughout warehouse operations.
- Streamlined workflow in the warehouse environment by developing efficient processes.
- Packaged fragile items carefully to prevent breakage during shipment.
- Unloaded trucks using a hand truck or pallet jack.
- Ensured timely delivery through loading of outgoing shipments onto trucks
- Tracked movement of goods in warehouse using RF scanning devices.
- Trained new warehouse employees on safety protocols.
Customer Service Representative
Target
Parkland, FL
06.2016 - 03.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
HVAC Technician Certification - HVAC Installation and Repair
Florida Career College
Orlando, FL04-2023
Associate of Arts - Communications
Broward College
Coconut Creek, FL05-2018
High School Diploma -
Coral Spring Highschool
Coral Springs, FL05-2016
Skills
- Hazardous Materials Handling
- Shipping and receiving
- Heavy Lifting
- Stock replenishment
- Organizational abilities
- Professional Networking
- Scheduling oversight
- Report writing abilities
- Problem-solving capabilities
- Conflict resolution techniques
Timeline
Mortgage Inspector
Safeguard Properties
05.2023 - 05.2024
Logistics Coordinator
Vikand
09.2021 - 03.2022
Warehouse Ambassador
Amazon
03.2019 - 03.2021
Customer Service Representative
Target
06.2016 - 03.2019
HVAC Technician Certification - HVAC Installation and Repair
Florida Career College
Associate of Arts - Communications
Broward College
High School Diploma -
Coral Spring Highschool
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