Emmanuel Rivera
Fort Lauderdale,FL
Summary
Goal driven individual with 6+ years of Customer Service experience, ranging from various occupations including Sales, Retail, and Healthcare. Always striving to constantly expand and evolve my skills, whether that may be in a team setting, or independently creating solutions to present problems.
Overview
2
2
years of professional experience
Work History
Registered Behavior Technician
Behavioral Family Solutions
02.2024 - Current
- Provided quality 1:1 instruction to children with ASD in communication, social, play, and adaptive skills under the direction of a BCBA.
- Recorded objective and daily data that reflected client progress towards goals.
- Communicated frequently with the BCBA and caregivers, while being open and receptive to feedback.
- Upheld the BACB’s ethical guidelines, showing enthusiasm for the field of ABA.
Sales Representative
Cenntro Automotive
06.2023 - 02.2024
- Identified and developed customer networks in my region, researching and qualifying new leads.
- Developed and maintained knowledge of Cenntro product offerings, and general aftermarket service information.
- Organized tours/presentation of vehicles and production facility, traveling to meet customer as needed.
- Maintained current and potential customer’s contact in CRM database, communicating routinely and effectively to follow up on leads.
Sales Associate
Illesteva
11.2022 - 06.2023
- Provided courteous and knowledgeable customer service while meeting/exceeding individual sales and key business driver goals.
- Helped maintain the store's product and visual presentation; ensuring up to date/best seller styles are always visible, assisting with floor changes, and stock replenishment.
- Developed and maintained thorough knowledge of illesteva products to better assist customers through the features, values, and benefits of the product.
- Maintained awareness and followed policies/procedures as they relate to loss prevention and safety.
Education
Associate of Arts in Psychology -
Miami-Dade College
Kendall, FL11.2022
Skills
- Active Listening
- Rapport Building
- Detail-Oriented
- Strong Communicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Behavioral Family Solutions
02.2024 - Current
Sales Representative
Cenntro Automotive
06.2023 - 02.2024
Sales Associate
Illesteva
11.2022 - 06.2023
Associate of Arts in Psychology -
Miami-Dade College
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